Sr. Operation Executive

6 days ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Job Description:

We have an urgent opening for the post of Sr. Operation Executive for a reputed company in Logistic and Freight Forwarding Industry for their office at Mumbai(Andheri) Location.

Key Responsibilities:

  • Assist and communicate regularly with customers with inquiries. Receive and process customers' orders in a timely and professional manner.
  • Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
  • Ability to generate spot quote with carrier and good strength to further negotiation.
  • Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
  • Well aware operation task which need to capture in cw1 timely manner.
  • Good control on carrier online booking and SI submission on priority.
  • Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
  • Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
  • Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
  • Cooperate and liaise with other departments to solve customer's request and inquiries
  • Ensure data integrity by performing timely and accurate data entry
  • Contribute to the achievement of department KPIs and service level delivery
  • Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
  • Update internal parties with the most up-to-date Quotations / routing orders / SOPs

Qualifications:
University graduate, preferably in logistics / business administration /marketing; or equivalent in business or related field

Candidates Profile:

  • Minimum 4-7 years of experience in logistics / freight forwarding related industry preferred
  • Proficient in Microsoft Office applications and other technical software
  • Must aware all shipping line booking and SI submission process.
  • Well aware CFS process and Odex process

Key Attributes:

  • Analytical skills and data analysis required
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Ability to remain calm under pressure
  • Customer facing experience preferred
  • Skilled at managing and developing teams

Job Hierarchy:
Potential promotion to Asst. Operation Manager within Operation duty group


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