Team Leader

4 days ago

Niranjanpur Circle Indore, India Icici Lombard Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Functional /Business Responsibilities:

· Mange a team of approximately 10 – 20 CSRs

· Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards)

· Provides consistent, balanced and timely performance feedback on CSR performance

· Ensures a positive work environment, continuous learning and a high quality employment experience for your team

· Provides leadership and manages to all operational standards

· Along with fellow Team Leaders, meets and exceeds all department goals

· Applies timely performance management standards and processes

· Day to day sales/service request management

· Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution

· Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Outbound calling and converting lead into sales

· Customer logs on to the website and raises query for the products, CRE to call customer and understand query and sell the product accordingly

· Explaining the customer's product features and benefits

· Ensuring all compliance and SLA of the call are adhered

Achieving daily, weekly, monthly, targets

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