Settlement Executive

BPO Hiring Requirements: Clearing & Settlement Support Specialist Position Overview Specialized customer service role supporting retail investors in German and European capital markets with share transfer-related queries and regulatory compliance matters for securities transactions. Mandatory Experience Requirements Domain Experience (Minimum 2-3 years) Capital Markets Customer Support: Direct experience handling customer queries related to: Equity transactions (Stocks and ETFs) Derivatives (options, futures, warrants) Cryptocurrency transactions Fixed income Corporate actions German Share Transfers Framework Knowledge: Demonstrable experience with: Custody Transfers via Clearstream Banking AG Account Holder Changes (Depotbertrge) Compliance with German Securities Law (Depotgesetz, WpHG) Transfer Documentation Validation Preservation of Acquisition Costs and Loss Buckets Corporate Actions and Beneficial Rights Client Communication & Turnaround Management International Share Transfers Framework Knowledge: Demonstrable experience with: Cross-border Securities Transfers (Euroclear, International Custodians) Market-specific Rules for International Transfers Documentation for Cross-Border Transfers Asset Compatibility Across Markets Currency Conversion & Cost Basis Mapping Transfers Related to Legal Events Client Entitlement Preservation During Transfers Share Transfers Special Case France (PEA Accounts): Demonstrable experience with: PEA (Plan d'pargne en Actions) Regulatory Restrictions Custodian-to-Custodian Communication for PEA Transfers Preservation of PEA Benefits During TransfersTechnical Competencies Transfer Processing & Settlement Knowledge Experience calculating transfers implications for: End-to-end processing of domestic and international security transfers, including retail and institutional accounts Handling of internal vs. external transfers and partial vs. full asset moves Knowledge of settlement platforms: Clearstream (Germany), Euroclear and local custodians (international) Familiarity with settlement cycles and cut-off times across markets (e.g. T+2, T+1, and market-specific rules) Data Accuracy & Reconciliation Proven track record in: Matching and reconciling asset positions across custodians, ensuring correct quantities, ISINs, and corporate action histories Identifying and resolving breaks in transfer data, especially in complex cross-border or partial transfers Performing cost basis reconciliation and historical adjustments Coordinating with tax, complaints, and reporting teams to ensure data consistency post-transfer Asset & Transaction Expertise Proven track record in: Transfers involving equities, bonds, ETFs, mutual funds, ADRs, and derivatives Understanding of corporate actions (splits, mergers, spin-offs) and their impact on asset structure during or after transfers Adjusting and verifying fractional holdings, rounding differences, and units impacted by events Managing pending entitlements such as dividend payments, rights issues, and coupon accruals in transfer scenarios Cross-Border Knowledge Proven track record in: Transfers between entities under different regulatory regimes (Germany, France, Luxembourg, etc.) Foreign security compatibility, e.g. transferring ADRs to underlying shares or vice versa Ensuring continuity of entitlements and correct handling of multi-currency holdings Navigating operational constraints of market-specific rules (e.g. transfer blocks, residency restrictions)Required Skills & Qualifications Systems & Tools Proficiency Working with core custody and backoffice platforms (Clearstream Xact, Euroclear Portal, proprietary banking systems) Comfortable handling large data volumes and working with tools like Excel, SQL, or reconciliation systems Understanding of SWIFT message flows (MT54x series) relevant to transfers Coordination with internal teams (tax, legal, complaints) to resolve transfer exceptions and ensure end-to-end traceability Language Requirements English: Fluent (C1 level minimum)Clear Communication: ability to explain numbers, processes, and results to non-technical audiences Specific Industry Background (Preferred) Ideal Candidates Will Have Worked For: European retail banks with brokerage services Online brokers operating in Germany Big 4 Settlements advisory firms BPO/Shared service centers serving European financial institutions Key Responsibilities PreviewThe selected candidates will handle: Processing complex domestic and international asset transfers - Executing in-kind transfers across multiple custodians and jurisdictionsValidating transfer instructions and documentation - Review and approval of instructions and legal documents for accuracy and complianceEnsuring accurate transfer of cost basis (acquisition data) and asset metadata - Preserving acquisition cost, tax lots, and other historical data when transferring between depots or jurisdictionsCoordinating with internal teams and external custodians - Managing handovers, investigating exceptions, and aligning timelines with tax, corporate actions, and complaints.Resolving high-priority transfer escalations - Troubleshooting delayed, incomplete, or mismatched transfers, and communicating outcomes professionally to clients.Supporting portfolio migrations and large-scale rebookings - Executing bulk transfers for account restructurings, mergers, or platform migrations with high attention to accuracy and timingMaintaining compliance with jurisdictional rules and market-specific restrictions - E.g., handling PEA-eligible assets in France, managing ineligible securities for tax-sheltered accounts, or complying with local transfer bansScreening Criteria Must-Have Filters: Minimum 2 years in financial services customer support Documented experience with German investment. Quantitative aptitude test score > 80% Case study: Cross-matching Transfer, Compliance Execution and Missing Acquisition Data Red Flags (Automatic Disqualification): No Hands-On Experience with Securities Transfers Lack of Knowledge of Core German Tax Concepts in Transfers Generic Customer Service Background (Non-Financial Services) No Experience with Market Infrastructure Clearstream (Germany) or International Custodians) in transfer settlements Low Attention to Detail in Documentation or Data Interview Assessment AreasTechnical Round: German transfer scenariosProcess Round: Reconciliation methodology, error detectionCustomer Handling: Complex query resolution, escalation managementSystems Test: Excel proficiency, data manipulation skills