Lead Trainer

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Conduct engaging and comprehensive training sessions for new hires and current employees on end-to-end Revenue Cycle Management (RCM) processes, including tools and best practices.
• Deliver specialized modules on AR Calling, Medical Billing, Eligibility & Benefits, Denials, Claims Processing, Payment Posting, and related topics.
• Design, develop, and update effective training materials, Standard Operating Procedures (SOPs), process documents, assessments, and assignments.
• Evaluate training effectiveness and learner performance; provide constructive feedback for continuous improvement.
• Collaborate with operations and quality teams to identify training needs, skill gaps, and coaching opportunities, ensuring training content aligns with business requirements.
• Provide ongoing floor support for process clarifications and performance enhancement.
• Maintain accurate training and coaching records, performance reports, and ensure completion of training deliverables within project timelines.

What You Will Need:

• Minimum 3–5 years of experience in RCM Training or similar roles within US Healthcare.
• Strong knowledge and hands-on experience in end-to-end Revenue Cycle Management processes, including billing, payment posting, denial management, and AR follow-up.
• Excellent communication, presentation, coaching, and facilitation skills.
• Ability to manage multiple batches and deliver impactful coaching/training sessions both online and in-person.
• Strong analytical and problem-solving abilities.
• Ability to design training programmes and complete deliverables within strict deadlines.
• Prior experience as a Process Coach or RCM Trainer is highly preferred.

What Would Be Nice To Have:

• Prior freelance or contract training experience in the RCM domain.
• Exposure to multiple RCM domains (such as AR Calling, Billing, Coding, Posting, etc.).
• Experience in curriculum creation or process documentation

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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