Credit & Collections Senior Specialist

1 week ago

Hyderabad, Telangana, India griddable Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Description
Job Title: Collections, Cash Application, and Customer Service Specialist
Location:
Hyderabad, India

Job Type:
Full-time

Reports To:
[Hiring Manager/Supervisor]

Job Summary
We are seeking a detail-oriented and customer-focused professional to join our team as a
Collections, Cash Application, and Customer Service Specialist
. This role is responsible for managing accounts receivable functions, including collections, cash application, and resolving customer inquiries. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. This role will require supporting our Americas region 9am to 5pm EST/6:30pm - 2:30 am IST

Key Responsibilities
Collections & Accounts Receivable:

  • Monitor and manage assigned accounts to ensure timely collection of outstanding balances.
  • Contact customers via phone, email, and written communication to follow up on past-due invoices.
  • Negotiate payment plans and resolve disputes to minimize bad debt.
  • Research and resolve billing discrepancies, chargebacks, and short payments.
  • Maintain accurate records of collection activities and update customer accounts accordingly.
  • Work closely with the sales and finance teams to address payment issues.

Cash Application & Payment Processing

  • Apply incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts accurately and timely.
  • Investigate and resolve unidentified or misapplied payments.
  • Reconcile customer accounts and research discrepancies to ensure proper allocation of funds.
  • Collaborate with the accounting team to ensure accurate financial reporting.

Customer Service & Account Support

  • Respond to customer inquiries regarding invoices, payments, and account balances.
  • Provide excellent customer service by addressing concerns and resolving issues promptly.
  • Assist with account reconciliations and provide statements upon request.
  • Work with internal teams to improve processes and enhance the customer experience.

Qualifications & Skills

  • Bachelor's/Master's degree in Accounting, Finance, Business Administration, or a related field (preferred).
  • Upto 24 months of experience in collections, accounts receivable, cash application, or a related role.
  • Strong communication and negotiation skills.
  • Proficiency in accounting software (Oracle, Workday, or similar) and Microsoft Excel.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Customer-focused mindset with a professional and courteous attitude.

Preferred Qualifications

  • Experience in a high-volume accounts receivable environment.
  • Knowledge of GAAP principles and financial reconciliation.
  • Familiarity with ERP systems and payment portals.

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