
Credit & Collections Senior Specialist
14 hours ago
Description
Job Title: Collections, Cash Application, and Customer Service Specialist
Location:
Hyderabad, India
Job Type:
Full-time
Reports To:
[Hiring Manager/Supervisor]
Job Summary
We are seeking a detail-oriented and customer-focused professional to join our team as a
Collections, Cash Application, and Customer Service Specialist
. This role is responsible for managing accounts receivable functions, including collections, cash application, and resolving customer inquiries. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. This role will require supporting our Americas region 9am to 5pm EST/6:30pm - 2:30 am IST
Key Responsibilities
Collections & Accounts Receivable:
- Monitor and manage assigned accounts to ensure timely collection of outstanding balances.
- Contact customers via phone, email, and written communication to follow up on past-due invoices.
- Negotiate payment plans and resolve disputes to minimize bad debt.
- Research and resolve billing discrepancies, chargebacks, and short payments.
- Maintain accurate records of collection activities and update customer accounts accordingly.
- Work closely with the sales and finance teams to address payment issues.
Cash Application & Payment Processing
- Apply incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts accurately and timely.
- Investigate and resolve unidentified or misapplied payments.
- Reconcile customer accounts and research discrepancies to ensure proper allocation of funds.
- Collaborate with the accounting team to ensure accurate financial reporting.
Customer Service & Account Support
- Respond to customer inquiries regarding invoices, payments, and account balances.
- Provide excellent customer service by addressing concerns and resolving issues promptly.
- Assist with account reconciliations and provide statements upon request.
- Work with internal teams to improve processes and enhance the customer experience.
Qualifications & Skills
- Bachelor's/Master's degree in Accounting, Finance, Business Administration, or a related field (preferred).
- Upto 24 months of experience in collections, accounts receivable, cash application, or a related role.
- Strong communication and negotiation skills.
- Proficiency in accounting software (Oracle, Workday, or similar) and Microsoft Excel.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a professional and courteous attitude.
Preferred Qualifications
- Experience in a high-volume accounts receivable environment.
- Knowledge of GAAP principles and financial reconciliation.
- Familiarity with ERP systems and payment portals.
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