SVP, Residential Real Estate Shared Services

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team

Essential Job Functions:

• Provide advice and guidance to senior managers to manage operations – plan and monitor the day-to-day operations
• Workforce Management through various models for Capacity planning
• Hiring, training, evaluating, motivating, and monitoring staff performance
• Manage the costs associated with department staffing levels and overtime - Responsible for achieving desired revenue per employee targets
• Develop plans to increase productivity and reduce operating costs
• Conduct staff meetings to ensure communication of department standards, company policies and goals
• Continuous Improvement: Establish yearly individual objectives, benchmarks and goals
• Communicate client and company requirements using a structured, well documented approach
• Ensure client (internal or external) deadlines are communicated and met
• Work closely with clients (internal or external) to ensure their needs and expectations are met
• Respond to internal or external client concerns, issues and complaints & proactively solicit their feedback
• Participate in special projects as assigned
• Such other activities as may be assigned by the Senior Director
• Manage resource utilization, revenue/ employee goals vs targets etc.
• Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
• Accomplish and present monthly performance of projects/ process, project plans, vital factors and goals to reporting manager
• Monitor and review vital factors/ goals of Managers and suggest solutions/ feedback for accomplishing the same at all times
• Develop & deploy requisite strategies for retention of employees and resource realignment as needed
• Identify and coach new leaders by placing them into various development plans
• Identify the training needs of Managers, General Managers and guide/ coach them
• Support Finance team in providing details for preparing monthly invoices
• To adhere to organization's Information security policies and procedures such as Acceptable use policy.
• To adhere to the Quality Management System and contribute to improve the effectiveness and efficiency of its performance 
• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• Any graduate, diploma, or postgraduate in any discipline.
• Prior experience as General Manager and above (Min 12+ years in Team Handling).
• years of overall experience in the US Mortgage domain.
• Managed a team of 200+ members.
• Ability to assess, modify, and create new processes, procedures and controls
• Ability to gather, research, compare and analyze complex data and develop clear logical interpretation and application
• Ability to compose professional correspondence independently for internal or external clients
• Superior verbal communication skills for client facing interactions
• Superior verbal and written presentation skills for internal staff utilized in training and conducting meetings
• Proficient in Microsoft Office including the basic functionality of Excel, Word and Outlook
• Demonstrated customer service and interpersonal skills required for internal and external clients
• Ability to take high level direction, formulate a plan to achieve the goals, and execute the plan
• Self-motivated with the initiative to research, question, and apply information
• Independently organizes, tracks and prioritizes assigned work including managing internal and external requests effectively and within acceptable timelines
• Analyze staffing levels and anticipates staffing needs; capacity planning
• Responsible for monitoring, reporting and escalating the status of workflow timelines in adherence with internal and external service level requirements
• Maintains a positive attitude
• Ability to collaborate effectively and work as part of a team
• Knowledge of Six Sigma is a plus.

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.

SitusAMC offers a comprehensive and competitive benefits plan.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.