Team Leader Collection

6 hours ago


Indore, Madhya Pradesh, India Whizdm Innovations Full time

Job Description

Key Responsibilities:

  • Manage an in-house tele calling collections team of 25-30 members (no field collections involved)
  • Ensure assigned collection targets are met consistently
  • Interact with high-risk customers and resolve delinquent accounts
  • Coordinate with the Collection Manager / Bucket Manager to ensure processes are followed and implemented effectively
  • Monitor and manage dialer call performance as per business requirements
  • Ensure the tele calling team maintains the required calling intensity and timely follow-ups

Required Skills & Qualifications:

  • 12 years of experience in the collections process
  • Experience in Banking, NBFC, or Fintech domains is preferred
  • Excellent communication skills in English and Hindi

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