Travel Insurance Executive

Position: Travel Insurance Executive

Experience: 1-3yrs

Location: Lower Parel, Mumbai

Objective:-

Drive corporate travel insurance sales by generating qualified leads,

educating stakeholders, preparing competitive quotations, and ensuring

seamless policy issuance and service.

Key Responsibilities:

a) Lead Generation and Business Development :-

• Identify and research prospective corporate clients across relevant industries, travel-intensive functions, and geographies.
• Build and maintain a qualified pipeline through cold outreach, email campaigns, LinkedIn/social selling, industry events, and referrals.
• Qualify leads based on travel volume, geographies, risk profile, existing coverage, and decision-making structure.
• Maintain CRM discipline: log activities, update lead status, forecast opportunities, and track conversion metrics.
• Conduct structured needs assessments for corporate travel programs (domestic/international, frequency, destinations, traveler demographics).

b) Quotation and Proposal Management

• Prepare customized quotations with multiple plan options
• Present proposals to stakeholders (procurement, finance, HR, travel desk) and address technical queries.
• Manage revisions, approvals, and validity timelines for quotations.

c) Policy Booking and Issuance

• Collect KYC/company documentation, traveler details, and declarations per compliance requirements.
• Accurately complete proposal forms and obtain necessary signatures/consents.
• Process premium payments, reconcile amounts, and issue policy documents, endorsements, schedule of benefits, and certificates.
• Account Management and Client Servicing Serve as primary point of contact for client travel desks, HR, and finance for policy servicing.
• Support claims initiation by guiding on documentation, timelines, and emergency assistance procedures.
• Coordinate with claims teams and assistance providers to expedite resolution and communicate status.
• Adhere to IRDAI/DoI or relevant regulatory guidelines, AML/KYC norms, data privacy, and audit requirements.
• Maintain complete and accurate records: proposals, quotes, communications, policy schedules, and claim logs.
• Ensure marketing and client communications are compliant with approved product literature and disclosures.
• Stay updated on sanctions lists, travel advisories, and high-risk region protocols.

d) Reporting and Analytics

• Track sales KPIs: leads, conversions, pipeline value, average deal size, cycle time, retention, and upsell.
• Train client travel coordinators on policy usage, issuance workflows, and emergency protocols.
• Keep current on competitor products, pricing, and emerging travel risks (pandemics, geopolitical, natural disasters).
• Participate in product and compliance training; obtain/renew required licenses or certifications.
• Improve sales collateral, scripts, and FAQs to enhance client understanding and close rates.

e) Customer Experience and Retention

• Conduct onboarding sessions for new corporate clients and their travelers.
• Implement SLA-driven response and turnaround times for quotes and servicing.
• Drive renewals proactively with early reviews, competitive benchmarking, and program enhancements.
• Seek feedback, resolve complaints promptly, and promote satisfaction and referrals.

f) Key Skills and Qualifications

• Strong B2B sales and relationship management; ability to engage CXO, HR, Procurement, and Travel Desk stakeholders.
• Solid understanding of travel insurance products, underwriting basics, and claims processes.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM tools, MS Office/Google Suite, and reporting.
• Attention to detail, compliance orientation, and problem-solving in time-sensitive scenarios.

Job Types: Full-time, Fresher

Pay: ₹20, ₹25,000.00 per month

Work Location: In person