Associate Category Manager

5 days ago

Noida, Uttar Pradesh, India Testbook Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About Testbook:

The fastest rising startup in the EdTech space, Testbook is focused on Engineering and

Government Job Exams, with an eye on expanding into UPSC, PSC, and international

exams. With a registered user base of over 3.2 Crore students, more than 450 Crore

questions solved, and a top-rated Android App, Testbook is poised to revolutionize the EdTech

industry.

Testbook is the perfect incubator for talent – you come, you learn, you conquer. You will train

under the best mentors, gain hands-on industry exposure, and become an expert in your field.

The IIT pedigree of the co-founders has attracted some of the brightest minds in the country,

growing the team to 500+ employees along with hundreds of interns and freelancers. Now is

the best time to join the force.

About the Role:

We are looking for a Customer Success Intern to support our learners by resolving queries,

ensuring smooth onboarding, and driving user satisfaction. This role provides exposure to

customer success operations in EdTech, including query handling, onboarding support, data

management, and process optimization.

Key Responsibilities

  • User Query Management: Handle and resolve user queries related to super coaching,

exam syllabus, live classes, and study materials across multiple platforms (Intercom

chats, onboarding calls, etc.).

  • Customer Success: Ensure high CSAT (Customer Satisfaction) by providing accurate

and timely resolutions.

  • Onboarding Support: Assist new users with onboarding, ensuring they fully understand

and benefit from their purchased super coaching.

  • Timely Resolution: Maintain and improve TAT (Turnaround Time) for queries and first

response rate.

  • Data Management & Reporting: Track and maintain user interactions in Google

Sheets; prepare reports to identify trends and improvements.

  • Quality Monitoring: Support in maintaining content quality, monitor feedback, and

contribute to performance reports for process optimization.

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