non voice process

3 days ago

Chennai, Tamil Nadu, India IFive Technology Pvt Ltd Full time ₹ 4,08,000 - ₹ 5,80,800 per year

A Non-Voice Process job involves customer interaction and issue resolution through written channels like email, chat, and social media, rather than speaking. Key responsibilities include responding to queries, managing data, processing transactions, maintaining records, and adhering to performance metrics for customer satisfaction. Essential skills are strong written communication, attention to detail, problem-solving, analytical ability, and proficiency with software tools. Key Responsibilities Customer Communication: Handle customer inquiries, complaints, and requests via email, chat, and sometimes social media. Data Management: Maintain accurate records of customer interactions, process transactions, and manage information systems. Problem Solving: Analyze customer issues and provide timely and effective solutions. Knowledge Base Maintenance: Update knowledge base articles and standard operating procedures as needed. Performance Monitoring: Meet key performance indicators (KPIs) such as response time, resolution rates, and customer satisfaction scores. Required Skills and Qualifications Written Communication: Excellent proficiency in written communication (English is often preferred). Attention to Detail: Strong ability to be meticulous with information and tasks. Analytical Skills: Capacity to gather, process, and assess data accurately to identify patterns and solve problems. Technical Proficiency: Competency in using customer support software and database management tools. Typing Skills: Good keyboarding and typing speed. Educational Background: A high school diploma or higher is often preferred, with a bachelor's degree being ideal for some roles. Typical Work Environment Digital Channels: Communication is done through platforms like email, website chat, and in-app chat. Office Setting: Work often takes place in a standard office environment, though remote or hybrid roles are also common. Potential for Night Shifts: Some non-voice processes, particularly those serving international clients, may require working night shifts.

Job Types: Full-time, Permanent

Pay: ₹17, ₹48,000.00 per month

Work Location: In person

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