Quality Assurance Specialist

2 days ago

Bengaluru South Karnataka, India T3Cogno Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Company Description

T3Cogno Private Limited is a global HR Services company specializing in providing comprehensive end-to-end HR solutions tailored to client needs. With a vision to be a premier global talent services partner, the company delivers efficient and impactful services that drive business success. T3Cogno offers expertise in talent acquisition, executive search, and permanent recruitment. Known for tailored recruiting, precise sourcing, cost efficiency, and agile solutions, T3Cogno streamlines hiring processes to help businesses attract top talent. The company is committed to being an extended service partner, offering scalable support for dynamic hiring needs.

Role Description

This is a full-time, on-site Quality Assurance role within the International Voice Process team, located in Bengaluru South. The primary responsibilities include monitoring and evaluating agent calls to ensure compliance with quality standards, identifying areas for improvement, providing actionable feedback, and assisting in training to enhance overall performance. The Quality Assurance Analyst will also be responsible for preparing and maintaining reports, analyzing trends, and collaborating with team leads to meet quality benchmarks.

Qualifications

  • Strong analytical skills and ability to evaluate call quality based on set parameters.
  • Effective communication and feedback delivery skills, both verbal and written.
  • Proficiency in data analysis and report preparation to track and measure quality improvement.
  • Experience in International Voice Processes and familiarity with customer service practices, standards, and tools.
  • Attention to detail, problem-solving abilities, and capability to work in a collaborative environment.
  • Proficiency with call monitoring systems and CRM software is a plus.
  • Bachelor's degree or equivalent experience in a related field.

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