
Software Technical Support Executive
1 week ago
Job Title: Software Technical Support Executive
Location: Kannur
Salary: ₹10,000 – ₹20,000 per month
Job Summary
We are seeking a skilled Software Technical Support Executive to provide excellent technical assistance to clients, resolve software-related issues, and ensure smooth operations. The ideal candidate will have strong problem-solving skills, effective communication, and a customer-focused attitude.
Key Responsibilities
Provide technical support to clients for software applications via calls, emails, or remote sessions.
Diagnose, troubleshoot, and resolve software-related issues promptly.
Collaborate with development teams to escalate and resolve complex technical problems.
Document client interactions, reported issues, and solutions provided.
Assist clients with software installation, configuration, and usage guidance.
Maintain a high level of customer satisfaction by ensuring timely and effective resolution of queries.
Qualifications & Skills
Education: BCA, MCA, M.Com, B.Com, B.Sc (CS), or B.Tech.
Experience: Minimum 1 year in a similar technical support role.
Strong understanding of software systems and basic networking concepts.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Proficiency in MS Office and basic troubleshooting tools.
Additional Information
Preference will be given to candidates from Kannur or nearby locations.
Immediate joiners are encouraged to apply.
Job Types: Full-time, Permanent
Pay: ₹10, ₹20,000.00 per month
Experience:
- software technical support: 1 year (Preferred)
Location:
- Kannur, Kerala (Preferred)
Work Location: In person
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