Salesforce Service Cloud QA Tester

7 days ago


Remote, India Agilysis Full time

Role Overview

Join our team as a Salesforce Service Cloud QA Tester. Ensure high-quality Salesforce Service Cloud implementations through thorough testing, defect management, and Agile collaboration.

Key Responsibilities

  • Create and execute test plans/cases for Salesforce Service Cloud features (Cases, Omni-Channel, Knowledge, Lightning, etc.).
  • Conduct functional, regression, integration, and E2E testing.Log/track defects (e.g., Jira) and validate data with SOQL.Collaborate with teams and participate in Agile ceremonies.Contribute to test automation.

Requirements

  • Bachelor s in CS/IT or related field.
  • 2+ years hands-on QA experience in Salesforce Service Cloud .
  • Strong manual testing, analytical skills, and attention to detail.
  • Good communication and teamwork.

Preferred

  • Test automation experience TOSCA highly preferred.
  • Exposure to Selenium/Provar or API testing.
  • Agile tools (Jira) and Salesforce Service Cloud certifications.

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