Customer Support Executive

3 days ago


Bengaluru, Karnataka, India Your Pitchh Full time ₹ 5,60,000 per year

Job Title: Customer Support Executive - International Voice Process

Location: Manyata Tech Park, Bangalore

Process Overview:

International Voice Process role focused on handling customer queries, support, and communication for global clients. The job requires excellent spoken English and professional communication

Roles and Responsibilities :

  • Handle inbound and outbound customer calls professionally and courteously.
  • Resolve queries, complaints, and requests efficiently within set timelines.
  • Maintain accurate call logs and update customer information in the system.
  • Ensure high levels of customer satisfaction and meet performance targets (AHT, FCR, CSAT).
  • Stay updated on product knowledge, company policies, and process changes.
  • Escalate unresolved issues to relevant teams and follow up till closure.
  • Adhere to quality standards, data privacy, and shift schedules.
  • Maintain a positive attitude, teamwork, and excellent communication on every call.

Location: Manyata Tech Park, Bangalore

Qualification:

Graduate / Undergraduate

Experience:

Minimum 1 year of BPO experience (International Voice preferred)

Salary:

CTC: Up to 5.6 LPA

Qualification:

Graduate / Undergraduate

Experience:

Minimum 1 year of BPO experience (International Voice preferred)

Salary:

CTC: Up to 5.6 LPA

Preferred candidate profile can contact to Shekhar HR)



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