Associate Operations Manager

About Rapido

Founded in 2015, Rapido is India's leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22% share—establishing us as the overall market leader in ride-hailing. With over
4 million rides completed daily
and
more than 2 billion rides served to date
, Rapido operates in 200+ cities and is aggressively expanding toward a presence in 500 cities. In 2024, we proudly achieved unicorn status with a valuation of $1.1 billion. Driven by technology and innovation, we're expanding into new categories while remaining committed to improving last-mile connectivity and empowering livelihoods at scale.

We are not an option; we are a choice

Job Summary:

The Associate Manager - Operations at Rapido is a key role responsible for supporting and assisting the Regional Manager in overseeing the day-to-day activities within a department or operational area. This position requires strong organizational and analytical skills, as well as the ability to collaborate with cross-functional teams, optimize processes, and ensure operational efficiency. This role plays a crucial role in driving performance, meeting targets, and maintaining a high level of customer satisfaction.. On Ground activities and implementation of activities and ensuring ROI is one of the key objectives.

Job Responsibilities:

● Implementation: The candidate will be required to design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will

proactively collect feedback and will be responsible for tweaking

processes to make them robust. Analyze data to optimize utilization, pricing and growth.

● Analyze demand and supply dynamics and generate supply to satisfy market demand and achieve optimal levels of driver productivity.·

● Plan BTL (Below the line) marketing activities as a part of new Supply & Demand acquisition

● Able to strategize projects to increase city performance and constantly innovate the process flow of our operations

● Track competitor's movement in the market as a proactive measure and understand the distinctive strategies adopted by them and plan counter strategies to retain the existing supply base.

● Provide on ground VOC - (Voice of Captains/customer) and ensure that the correct feedback is passed on to the central/strategy team

● People management: Manage the Biz Ops to ensure best practices for implementation of different projects.

Job Requirements:

● 4+ years of experience in relevant industry (preferably in Category, Operations or Process Excellence teams)

● Strong Analytical and Problem solving skills- Startup Cultural Fit willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organization

● Hustler i.e. one who can go to any lengths to get the job done- Proven track record of finding innovative solutions to business problems

● Should have handled a team and blue collar employees

●This role requires one to be street smart and can figure out alternatives in a very strict timeline and budget

● Excellent written and verbal communication skills

What's there for you?

Operations is the focal team responsible for building businesses at Rapido. You will get a golden opportunity to :

• Be at the heart of disruption in mobility in India
• Be the category leader/ driver in the country
• Take initiatives and see it deliver results in near real-time
• Put your impulse and analytical skills to use & adapt to the continually changing marketplace conditions
• Get perspective & learn from the most experienced leaders of the category
• Take high ownership and drive cities like your own business.