Operations Manager

3 days ago

Vizag, Andhra Pradesh, India EDMIUM Full time ₹ 4,20,000 - ₹ 10,80,000 per year

Job Summary:

We are looking for an Operations Manager to oversee the complete student application workflow, ensure smooth coordination across teams, manage process updates, and maintain high-quality documentation. The role also involves supervising Business Development Managers (BDMs) and ensuring alignment with company targets and operational standards.

Key Responsibilities :

  • Manage end-to-end student process: enquiry to visa stage.
  • Track applications, deadlines, and ensure timely case movement.
  • Share intake updates, program changes, and policy revisions with teams.
  • Maintain CRM, MIS reports, and ensure data accuracy.
  • Liaise with universities for updates, clarifications, and requirements.
  • Support counsellors/admissions teams with updated guidelines.
  • Review case files for accuracy and compliance.
  • Monitor intake calendars and send deadline reminders.
  • Oversee BDM daily activities, leads, conversions, and performance.
  • Provide BDMs with updated program lists, brochures, and market insights.
  • Implement process improvements to enhance operational efficiency.
  • Ensure strong communication flow between internal teams and external partners.

Skills & Requirements :

  • Strong experience in operations, preferably in overseas education.
  • Excellent coordination, communication, and documentation skills.
  • Ability to manage multiple tasks with accuracy and timelines.
  • Knowledge of CRM tools, MIS reporting, and process management.
  • Leadership capability to guide internal teams and BDMs.

Education & Experience

  • MBA is mandatory (preferably in Business Administration, Management, or a related field).
  • Bachelor's degree in any discipline is required.
  • 1 to 4 years of experience in operations, preferably within the overseas education or related service sector.
  • Additional certifications in Operations, Project Management, or CRM tools will be an added advantage.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Work Location: In person

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