Operations Manager

2 days ago

Ahmedabad, Gujarat, India Digirecruitx Full time ₹ 3,60,000 - ₹ 6,00,000 per year

CTC: up to 6 LPA

Experience: 2-3 years

Job Location: Ahmedabad

The Operations Manager is responsible for overseeing the daily operations and strategic expansion readiness of all company-owned and franchised outlets. This role drives standardization, efficiency, and profitability by ensuring strict compliance with all operational procedures, optimizing cost controls, and guaranteeing a consistently high level of customer experience.

Key Responsibilities

  1. Standard Operating Procedure (SOP) Management & Compliance

  2. Implement and enforce the SOPs across all outlets, covering critical areas such as opening, closing, hygiene, cash handling, and audits.

  3. Achieve 100% compliance with all SOPs across the entire network (franchise and company-owned outlets).

  4. Conduct regular audits (weekly and monthly) focusing on operational execution, hygiene standards, financial controls, and staff discipline.

  5. Operational Performance & Cost Control

  6. Monitor and analyze daily Outlet Management Information Systems (MIS), including sales, wastage, attendance, and inventory data.

  7. Actively manage and ensure strict cost controls, targeting specific percentages for Food Cost, Labor Cost, and Wastage levels.

  8. Standardize the customer experience across all locations, specifically focusing on speed of service and hygiene ratings.

  9. Franchise Operations & Support

  10. Serve as the primary point of contact and first line of support for all operational issues raised by franchise outlets.

  11. Provide training and troubleshooting assistance to franchisee managers.

  12. Conduct and document monthly performance reviews for all franchise operations.

  13. Training, Development, and Team Leadership

  14. Execute comprehensive training for Store Gurus and Assistant Store Gurus on all SOPs and standards.

  15. Oversee staff onboarding and ensure consistent adherence to grooming and presentation standards.

  16. Implement and track quarterly training sessions focused on service, hygiene, and upselling techniques.

  17. Supply Chain and Vendor Coordination

  18. Coordinate effectively with the Purchase & Admin Manager to ensure the timely and quality supply of all necessary materials.

  19. Proactively monitor stock levels against sales data to prevent both shortages and costly overstocking.

  20. Ensure vendor compliance with agreed-upon delivery timelines and quality specifications.

  21. New Outlet Launch Readiness

  22. Oversee and manage the pre-opening setup process for new outlets, including staff training, equipment installation, and SOP readiness.

  23. Conduct trial runs prior to launch to test systems, validate customer flow, and ensure operational readiness.

  24. Escalation, Crisis, and Risk Management

  25. Act as the first point of escalation for all unresolved operational issues.

  26. Manage and resolve customer complaints that have not been adequately handled at the outlet level.
  27. Lead crisis management efforts for critical operational disruptions (e.g., supply shortages, major equipment breakdowns, significant staffing gaps).

Apply Now

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Application Question(s):

  • What is your current CTC? (Mandatory)

Experience:

  • FMCG: 2 years (Required)

Work Location: In person

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