Senior Manager, Training and Development

18 hours ago


Lucknow, Uttar Pradesh, India Interdize Solutions LLP Full time ₹ 80,000 - ₹ 15,00,000 per year

Job Title: Senior Manager – Training

Industry: BPO / ITES
Experience Required: 12 Years Total (Minimum 2 Years as Senior Manager – Training)

Job Summary:

We are looking for a dynamic and experienced Senior Manager – Training to lead the training and development function in our BPO operations. The ideal candidate will bring 12+ years of progressive experience in training roles, including at least 2 years at the senior manager level, with a deep understanding of BPO processes, quality standards, and people development strategies. This role requires strong leadership, strategic planning, and the ability to deliver high-impact training solutions across multiple business verticals.

Key Responsibilities:

  • Design and implement end-to-end training strategies for new hires, upskilling, and process transitions across voice, non-voice, and blended BPO operations.
  • Lead, coach, and manage a team of training managers, trainers, and content developers.
  • Conduct Training Needs Analysis (TNA) in collaboration with operations and quality teams.
  • Drive consistent performance improvement through targeted training interventions.
  • Oversee the design and delivery of induction programs, soft skills training, process training, and leadership development initiatives.
  • Ensure training effectiveness through regular assessments, feedback, and performance metrics.
  • Collaborate with clients, operations, and HR to align training programs with business goals.
  • Maintain training compliance with client and regulatory standards.
  • Implement digital learning tools, LMS platforms, and blended learning solutions.
  • Manage training budgets and vendor relationships effectively.

Job Types: Full-time, Permanent

Pay: ₹800, ₹1,500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person


  • Training Head

    20 hours ago


    Lucknow, Uttar Pradesh, India Global Education and Training Institute Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Trainer Head – PATH ProgramBase Location: LucknowAbout PATH:PATH stands for Purposeful, Active, Transformative, Holistic—a groundbreaking educational movement powered by ALfA (Accelerating Learning for All). PATH replaces rote learning with joyful, peer-led, accelerated learning methods. It has already reached over 1 million students across...


  • Lucknow, Uttar Pradesh, India beBeeTraining Full time ₹ 25,00,000 - ₹ 35,00,000

    Software Developer TrainerWe are seeking an experienced software developer to join our team as a trainer. As a trainer, you will be responsible for delivering structured classroom sessions on various topics including front-end foundations, back-end development, databases, DevOps & Deployment, and software engineering practices.Deliver high-quality training...


  • Lucknow, Uttar Pradesh, India Shikshart Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionShikshart is designed for those who learn by solving problems and executing tasks, not by rote memorization. We offer various services including summer internship programs, live project internships, and placement assistance with the flexibility of offline and online options. Our offerings also include performance-based pre-placement offers...

  • Training Manager

    20 hours ago


    Lucknow, Uttar Pradesh, India Axis Max Life Insurance Limited Full time US$ 50,000 - US$ 1,00,000 per year

    This role involves conducting training and development of Sales. it includes, planning and executing programs, coordinating with stakeholders and ensuring compliance. The focus is also on employee development through performance reviews, feedback and addressing skill gaps. This position is in Direct Sales Force ( DSF).


  • Lucknow, Uttar Pradesh, India Forward Group Full time US$ 90,000 - US$ 1,20,000 per year

    Roles and ResponsibilitiesManage training programs for Bancassurance, Banca sales, and corporate clients across multiple locations.Develop and deliver insurance training sessions to enhance product knowledge and selling skills of bank employees.Monitor training effectiveness through evaluation metrics and provide recommendations for improvement.Collaborate...


  • Lucknow, Uttar Pradesh, India Skywings Advisors Private Limited Full time

    Implementing and Rolling out the Training Workshops/ Initiatives to impact Business results positively for Defense Channel Monthly planning of the Training Schedule along with the defined priorities of the Channel. The job role would demand ability to convince the Channel Sales Head and RSMs to implement training modules on up skilling the team, Hence...


  • Lucknow, Uttar Pradesh, India beBeeDevelopment Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityKey ResponsibilitiesWe are seeking an experienced professional to design and deliver comprehensive training programs for all departments.Develop and implement effective onboarding programs for new hires to ensure alignment with hotel standards and culture.Collaborate with department heads to identify training needs and tailor programs...


  • Lucknow, Uttar Pradesh, India Hyatt Hotels Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Training Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the Human Resources Division ...


  • Lucknow, Uttar Pradesh, India Hyatt Regency Full time US$ 60,000 - US$ 1,20,000 per year

    Organization- Hyatt Regency LucknowSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Training Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the...

  • Senior Manager

    19 hours ago


    Lucknow, Uttar Pradesh, India Interdize Solutions LLP Full time ₹ 80,000 - ₹ 15,00,000 per year

    Job Title: Senior Manager – Quality Industry: BPO / ITESExperience Required: 12 Years Total (Minimum 2 Years as Senior Manager – Quality) Job Summary: We are seeking a highly experienced and result-oriented Senior Manager – Quality to lead the Quality function for our BPO operations. The ideal candidate should have a strong background in quality...