Senior Account Manager

5 days ago

Gurgaon, Haryana, India Clicflyer Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

Job Description:

Core Competencies (Mandatory):

  • Drive sales and renewals for existing accounts in own scope securing pipeline, new revenue opportunities and maintain customer relationships.

    Key Account Specialist:

  • Generate sales among client accounts, including upselling and cross-selling.

  • Serving as a primary point of contact for escalated issues, providing timely and effective resolution to maintain high customer satisfaction.

  • Develops and maintains long-term relationships with accounts.

  • Makes sure clients receive requested- products and- services in a timely fashion.

  • Must have previous- experience- in- selling- SaaS based solutions- to- the clients in Retail/FMCG- Sector

  • Experience in managing Analytics & AI based services.

  • Core competencies should include presentation skills, pitching SaaS based solution to senior managers and Proposal Development/Writing.

  • Identifying client requirement and ability to match client need with suitable product offering.

  • The candidates will be required to manage client expectations, service level requests, new business requirements and relationship management.

Client Relationship Management & Business Growth:

  • The Account Manager will be required to onboard and manage customer delivery months and ensure complete customer satisfaction.

Key competencies should include:

  • Devised key account management strategy by personally developing strong, long-term relationships with clients.

  • Account Management, tracking case/business inflow, Pipeline creation, Renewal of expiring customer contracts to ensure business continuity.

  • Ensure productivity, increase revenue.

  • Reporting & regular Account Review.

  • Managing Service Level Agreement.

  • The right candidate will be required to work towards meeting the assigned revenue growth targets and must have a proven track record of achieving revenue goals in past Account Management roles.

Required Skill set:

  • Self-driven and goal oriented.

  • An effective communicator with excellent presentation, relationship building & interpersonal skills strong analytical, problem solving & organizational capabilities.

  • Leading a Team: Must have team handling experience and should be able to mentor and motivate the sales team to meet the desired sales targets.

  • Stakeholder management.

Skills:

  • Proven ability to negotiate.

  • Experienced in implementation of business development strategies.

  • Conflict resolution.

  • Keen interest in analyzing consumer insights, ascertaining target audience and best way to reach them in the most cost effective & flexible manner.

  • Strong business acumen with proficiency in collaborating with key decision-makers/ leaders across target organizations and penetrating new markets for revenue expansion & business growth.

- You will thrive in our organization if you are a collaborative team player, driven and enthusiastic, with a passion for exceeding expectations and achieving remarkable progress.

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