Chargeback Payment Operations Specialist

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

You will be responsible for managing chargebacks, fraud alerts, internal and external disputes, and supporting broader payment operations workflows. This role requires strong analytical skills, attention to detail, and cross-functional collaboration. 

Core Responsibilities 

• Investigate and analyze dispute cases from internal and third-party systems. 
• Manage and represent chargebacks and retrieval requests. 
• Ensure precise and proper responses to disputes. 
• Correspond with customers, banks, acquirers, and other payment processors. 
• Update and maintain payments disputes databases daily. 
• Interact with departments including Risk, Customer Care, Reconciliation, and Tech Services. 

Expanded Responsibilities 

• Monitor and respond to fraud alerts in a timely and effective manner. 
• Investigate and resolve internal and external payment disputes, ensuring compliance with regulatory and company policies. 
• Collaborate with internal teams such as Compliance, Risk, and Customer Support to resolve complex payment issues. 
• Analyze transaction patterns to identify potential fraud or operational inefficiencies. 
• Support the development and implementation of payment operations processes and best practices. 
• Assist in preparing reports and metrics related to fraud, disputes, and payment operations. 
• Participate in cross-functional projects aimed at improving payment operations efficiency. 
• Maintain up-to-date knowledge of industry regulations and trends related to fraud prevention and dispute resolution. 

Qualifications 

• B.A/B.Sc graduate. 
• 3 years of experience with chargeback and dispute handling – a must. 
• High level of spoken and written English. 
• Strong attention to detail and ability to manage repetitive tasks. 
• Excellent computer skills – proficient in Excel. 
• Organized, independent, and detail-oriented. 
• Quick learner with a 'can do' attitude. 
  
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The Payoneer Ways of Working 

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.