Fraud & Dispute Specialist

6 days ago

Bengaluru, Karnataka, India Vervent Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities :

  • Support and capture all pertinent information from customers about their claims.
  • Conduct research and provide updates on the status of new and existing claims.
  • Identify opportunities to improve customer experience after fact-based research of complex account activity and take appropriate actions to manage the claim.
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while investigating the claims.
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.
  • Work with Financial Crimes Management to implement department Policies/procedures to maximize efficiency, enhance the Clients experience and ensure compliance with government regulatory requirements, including Reg-E, VISA & Mastercard Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA
  • Drafting Statement of Work and creating process maps and process flows as needed.
  • The Fraud Dispute Specialist will be responsible for workflow management, production monitoring, quality, chargeback effectiveness and process improvement efforts.
  • Create Dashboards using Excel to report out process KPIs.
  • Review returned checks for potential blocks on accounts.
  • Research and respond to correspondence from external sources.
  • Research claims of unauthorized transactions per Regulation Z guidelines.
  • Process account closures.
  • Review returned checks for potential blocks on accounts.
  • Review security reports for potential losses on accounts;
    • Review reports for reopening/reinstatement of accounts.

Preferred candidate profile :

  • 3 - 6 years of experience in customer service, financial services, Fraud, or investigations.
  • Graduation in any Discipline.
  • Knowledge on Detection Operation Processes in Fraud or Disputes processing including chargebacks and transaction level monitoring.
  • Knowledge on Fraud Life cycle for Credit card, Check, and Online Fraud products.
  • Previous experience in the Credit Card processing industry is highly desired.
  • Knowledge of US Banking regulations like Reg-E, FCRA, UDAAP etc.,
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to learn quickly and transfer knowledge.
  • Strong working knowledge of Excel Dashboards.
  • Ability to drive and lead organizational change in a dynamic environment.
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
  • Expert knowledge of Reg E / Expert knowledge of VISA/ Mastercard Operating Rules & Chargeback Guidelines

  • Fraud Technical Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Fraud Technical SpecialistDate: Nov 14, 2025Location:Bangalore, KA, INRequisition ID: 18666Description:About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...

  • Fraud Investigator

    2 weeks ago

    Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 9,00,000 - ₹ 13,50,000 per year

    Desired Candidate ProfileExperience required- Need minimum 2 years of experience in international fraud investigation.Salary- 7.5LPA+ incentivesShift- USLocation- Hebbalcall call call call call Roles and ResponsibilitiesMain responsibilitiesConduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques,...

  • Fraud Investigator

    10 hours ago

    Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Desired Candidate ProfileExperience required- Need minimum 1 years of experience in international fraud investigation.Salary- upto LPA+ incentivesShift- USLocation- HebbalCall Call Call Roles and ResponsibilitiesMain responsibilitiesConduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document...

  • Fraud Technical Specialist

    6 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job descriptionA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • Fraud Investigation Analyst

    6 days ago

    Bengaluru, Karnataka, India Vonage Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join Vonage and help us innovate cloud communications for businesses worldwideFraud Investigator Analyst Location: Bangalore (Flexible working) Standard workweek: Tuesday to Saturday, or Sunday to Thursday Vonage Trust & Safety Team Mission:Trust & Safety is a shared-service team responsible for the proactive and reactive monitoring of our telecommunication...

  • Fraud Investigation Analyst

    12 hours ago

    Bengaluru, Karnataka, India Vonage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join Vonage and help us innovate cloud communications for businesses worldwideFraud Investigator AnalystLocation: Bangalore (Flexible working)Standard workweek:Tuesday to Saturday, or Sunday to ThursdayVonage Trust & Safety Team MissionTrust & Safety is a shared-service team responsible for the proactive and reactive monitoring of our telecommunication...

  • Fraud Investigation Analyst

    8 hours ago

    Bengaluru, Karnataka, India Vonage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join Vonage and help us innovate cloud communications for businesses worldwide Fraud Investigator Analyst Location: Bangalore (Flexible working) Standard workweek: Tuesday to Saturday, or Sunday to Thursday Vonage Trust & Safety Team Mission:Trust & Safety is a shared-service team responsible for the proactive and reactive monitoring of our telecommunication...

  • Hiring Fraud Investigation Specialist For Leading Investment Bank

    9 hours ago

    Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Hiring: Fraud Investigation Specialist | Leading Investment Bank | BangaloreJoin a leading global investment bank as a Fraud Investigation Specialist and be part of a high-performing financial risk and compliance team.Job Details:Experience: Minimum 18 months in International Voice / Semi-Voice Process (Banking / Customer Support background preferred)Shift:...

  • Financial Transaction Analyst-Fraud Detection

    1 week ago

    Bengaluru, Karnataka, India 2710b485-fbc3-415b-ba5b-fd3c3d6f8afe Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Financial Transaction Analyst Fraud DetectionLocation: Bangalore, IndiaExperience: Minimum 2+ yearsAbout the RoleWe are seeking a highly analytical and detail-oriented Financial Transaction Analyst to join our Trust & Safety / Risk Operations team. This role focuses on safeguarding a large-scale online content publishing platform by identifying...

  • Fraud & Risk Management Analyst (Payments, Neo-Banking & Crypto)

    2 weeks ago

    Bengaluru, Karnataka, India FinFusion Solutions Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Fraud & Risk Management Analyst (Payments, Neo-Banking & Crypto)Location:Bengaluru (WFO) |Function:Risk & Fraud |Type:Full-timeCompensation:Competitive base + performance-linked bonus + ESOPs based on performance|Tools:MacBook providedWhy FinFusionFinFusion builds future-ready FinTech platforms—ZenPay (Neo-Banking & Global Payments) and Verafye (AI-powered...