Onboarding & Payment Specialist

2 weeks ago

Bengaluru, Karnataka, India Tohands Full time ₹ 30,00,000 - ₹ 60,00,000 per year

We are looking for a detail-oriented and customer-focused
Onboarding & Payment Specialist

with experience in
fintech, financial services, or payment support operations

. The ideal candidate will handle end-to-end onboarding, verify financial documents, manage payment processes, and provide timely support to customers and internal teams.

This role requires strong communication skills, process ownership, and the ability to work in a fast-paced, compliance-driven environment.

Key Responsibilities

  • Guide new customers through the onboarding process and ensure smooth adoption of the platform.
  • Coordinate with internal teams to resolve onboarding issues or pending documentation.
  • Ensure onboarding SLAs are met and maintain high customer satisfaction.
  • Monitor and manage payment transactions, settlements, and payouts.
  • Troubleshoot failed, delayed, or disputed payments and coordinate resolution with finance or banking partners.
  • Support reconciliation activities and ensure payment accuracy.
  • Provide clear communication to customers regarding payment status or issues.
  • Handle customer queries related to onboarding, payments, settlements, delays, or documentation.
  • Generate daily/weekly onboarding and payment reports for internal stakeholders.
  • Identify recurring issues and suggest process improvements.
  • Work closely with the finance, product, and operations teams to ensure seamless customer experience.

Key Skills Required

  • 1–3 years of experience in
    fintech, financial services, payments, banking operations, or support roles

.
- Strong understanding of
KYC, payments, settlements, and financial verification processes

.
- Ability to manage customers professionally and empathetically.
- Attention to detail and strong problem-solving abilities.
- Comfortable working in fast-paced and process-driven environments.
- Proficiency in tools like CRM systems, spreadsheets, ticketing tools (Freshdesk/Zendesk), and basic Excel.

Preferred Qualifications

  • Bachelor's degree in Finance, Commerce, Business Administration, or related fields.
  • Experience with UPI, payment gateways, reconciliation, settlements, or merchant onboarding.
  • Exposure to customer support in fintech companies is a strong advantage.

  • Onboarding Specialist

    3 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Description: Onboarding SpecialistRole OverviewThe Onboarding Specialist will be responsible for managing the end-to-end onboarding process for new hires across all levels, including senior leadership. This role requires excellent communication and presentation skills, proficiency in Excel and PowerPoint, and the ability to conduct both in-person and...

  • Fix Onboarding Specialist

    5 days ago

    Bengaluru, Karnataka, India BestEx Research Full time

    About BestEx ResearchBestEx Research is a financial technology and research firm specializing in building sophisticated execution algorithms and transaction cost modeling tools servicing multiple asset classes. The firm provides high-performance algorithmic execution services to hedge funds, CTAs, asset managers, and banks through a traditional electronic...

  • Fix Onboarding Specialist

    5 days ago

    Bengaluru, Karnataka, India BestEx Research Full time

    About BestEx ResearchBestEx Research is a financial technology and research firm specializing in building sophisticated execution algorithms and transaction cost modeling tools servicing multiple asset classes. The firm provides high-performance algorithmic execution services to hedge funds, CTAs, asset managers, and banks through a traditional electronic...

  • Onboarding Specialist

    1 week ago

    Bengaluru, Karnataka, India Schneider Electric Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Role Overview:The Onboarding Specialist will oversee the onboarding process for North America (NAM) customers, ensuring timely communication, accurate documentation, and seamless asset connectivity. This position requires close coordination with internal teams and assisting customers with software installation to enable asset monitoring.Key...

  • Site Payment Specialist

    3 days ago

    Bengaluru, Karnataka, India Astellas Pharma Full time

    Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at AstellasAstellas Pharma Inc. is a pharmaceutical company conducting business in more...

  • Fix Onboarding Specialist, Electronic Trading

    2 weeks ago

    Bengaluru, Karnataka, India BestEx Research Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About BestEx ResearchBestEx Research is a financial technology and research firm specializing in building sophisticated execution algorithms and transaction cost modeling tools servicing multiple asset classes. The firm provides high-performance algorithmic execution services to hedge funds, CTAs, asset managers, and banks through a traditional electronic...

  • Onboarding Specialist

    5 days ago

    Bengaluru, Karnataka, India Search Advisers Services Guj Full time

    Experience in customer onboarding or technical support roles, voice process supporting UK /US/North America (NAM region )Knowledge of IT security and networking fundamentals.Basic understanding of operating systems: Windows, Linux, VMware.Familiarity with CRM tools and ticketing systems.Willingness to work in rotational shifts, including the state /national...

  • Manager – Cross-Border Payments

    5 days ago

    Bengaluru, Karnataka, India JUSPAY Full time

    About JuspayJuspay powers India's largest digital payment ecosystem, enabling billions of digital transactions each year. We are now scaling ourCross-Border Payments charterto helpglobal enterprise merchants— fromluxury goods, apparel, cosmeticstodigital services, OTT/streaming platforms, and SaaS brands— collect locally in India.This is astrategic and...

  • Java Developer – Payments Domain Specialist

    5 days ago

    Bengaluru, Karnataka, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer EngineeringJava Developer – Payments Domain Specialist (Bangalore)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Chargeback Payment Operations Specialist

    1 week ago

    Bengaluru, Karnataka, India Payoneer Full time US$ 1,20,000 - US$ 2,40,000 per year

    You will be responsible for managing chargebacks, fraud alerts, internal and external disputes, and supporting broader payment operations workflows. This role requires strong analytical skills, attention to detail, and cross-functional collaboration. Core Responsibilities Investigate and analyze dispute cases from internal and third-party...