Team Lead
5 days ago
Role & responsibilities:
- Team Leadership & Management
- Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3)
- Manage shift rosters, task allocation, and team performance
- Conduct periodic performance reviews and guide for skill improvements
- IT Infrastructure Oversight
- Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage
- Ensure uptime, reliability, and performance of IT infrastructure
- Coordinate preventive maintenance and health checks of all critical systems
- Service Delivery & Support
- Ensure SLAs are met for incident and request management
- Handle escalated technical issues and provide quick resolution
- Manage user support for desktop, network, and hardware issues
- Network and Security
- Monitor and maintain LAN/WAN, VPNs, Firewalls, IPSEC tunnels, and internet bandwidth utilization
- Collaborate with InfoSec team for audits, patching, and vulnerability mitigation
- Documentation & Reporting
- Maintain asset inventory, network diagrams, and configuration documentation
- Prepare periodic reports on infrastructure health, service performance, and project updates
- Vendor & Project Coordination
- Coordinate with OEMs and vendors for hardware/software issues and AMCs
- Assist in IT infrastructure projects like data center upgrades, migrations, etc.
Preferred candidate profile
- Bachelor's degree in IT / Computer Science or equivalent
- Strong knowledge in Server management (Windows/Linux) ; Networking (Cisco/HP/Aruba, routing, switching, VLANs) ; Cloud fundamentals (Azure/AWS/GCP optional) ; Backup solutions, Antivirus, and Patch Management tools
- Experience with Active Directory, DHCP, DNS, Group Policy
- Good understanding of ITIL framework (certification preferred)
- Strong leadership, coordination, and communication skills
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