Automation Architect

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview Job Overview
We're hiring an
Automation Architect
to design and govern end-to-end automation patterns across APIs, workflows, and human-in-the-loop (HITL) actions. You'll define the architecture for safe, auditable automation-spanning orchestration engines, connector/adapters, policy-as-code guardrails, and reliability/observability. The ideal candidate blends integration engineering, workflow/RPA expertise, and platform governance to deliver secure, resilient, and cost-effective automations at scale.

*Key Responsibilities*

• Automation Architecture & Roadmap: Define target architecture for orchestrated workflows (API, event-driven, and scheduled); create reference patterns for approvals, rollbacks, retries, and idempotency.
• HITL & Safety Controls: Design gated action flows (draft → approve → execute) with policy-as-code, entitlement checks (role/row/column), and auditable decision trails.
• Connector/Adapter Strategy: Standardize typed I/O contracts and error taxonomies for systems of record (e.g., ticketing, document services, data platforms, in-silico models); implement backoff/rate-limit handling and circuit breakers.
• Workflow & RPA Enablement: Select and configure workflow/RPA/iPaaS platforms (e.g., Camunda/Temporal/Airflow, UiPath/Power Automate, MuleSoft/Boomi); publish reusable blueprints and developer guardrails.
• Reliability & Observability: Establish SLOs and error budgets; implement tracing/logging/metrics (OpenTelemetry or equivalent); build dashboards for latency, success rate, and cost-per-automation.
• Security & Compliance: Embed SSO/OIDC, secret management, data minimization, and audit logging; partner with security on threat models (injection, exfiltration, impersonation).
• Cost & Performance Governance: Define budgets, caching and queuing strategies, and autoscaling policies; monitor per-workflow spend and P50/P95 latency targets.
• Delivery Leadership: Review designs/PRs, mentor engineers, and lead incident/post-mortem practices; maintain decision records and change-control gates across environments.

*Required Skills*

• Automation & Workflow Platforms: Hands-on with one or more: Camunda/Temporal/Airflow, UiPath/Power Automate/Automation Anywhere, or iPaaS (MuleSoft/Boomi).
• Integration Engineering: Strong API design and integration patterns (REST/gRPC, webhooks, event sourcing); message queues/streams (SQS/SNS, Pub/Sub, Kafka, RabbitMQ).
• Reliability Engineering: Retries/backoff/idempotency, dead-letter queues, circuit breakers, bulkheads; performance tuning and capacity planning.
• Security-by-Design: SSO/OIDC, OAuth2, service accounts, secrets management (vaults/KMS), least-privilege RBAC/ABAC, audit logging.
• Observability: Tracing/metrics/logging standards, correlation IDs, run diagnostics, and actionable dashboards; SLO/error-budget management.
• DevOps & Platform: IaC (Terraform/CloudFormation), CI/CD (pipelines, artifact/versioning), environment promotion and release strategies (blue/green, canary).
• Programming Proficiency: One or more of Python, for building reference implementations and SDKs.
• Stakeholder Leadership: Clear communication, requirements elicitation, and cross-team alignment; ability to mentor and set engineering guardrails.

*Good to Have Skills*

• LLM/Agentic Patterns: Designing safe tool-use flows, prompt/response guardrails, and evaluation hooks for AI-initiated actions.
• Knowledge & Data: Familiarity with vector/graph stores, data lineage/provenance, and policy-as-code over data access.
• UX for Approvals: Designing clear approval prompts, rationale views, and reversible actions for HITL experiences.

This role suits a hands-on architect who can codify best-practice automation patterns, balance safety with speed, and scale reliable integrations across complex enterprise ecosystems.

Compensation
Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

*Our Commitment to Diversity & Inclusion*
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.