Urgent opening For Team Leader

2 days ago

Jaipur, Rajasthan, India Landmark Insurance Brokers Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Team Leadership & Performance Management

  • Lead, motivate, and supervise a team of telesales executives.
  • Set daily, weekly, and monthly sales targets and drive the team to achieve them.
  • Monitor team performance through call audits, dashboards, and KPI reports.
  • Conduct regular performance reviews and provide constructive feedback.

Sales Strategy & Execution

  • Guide the team on product pitches, objection handling, and upselling/cross-selling strategies.
  • Ensure effective utilization of leads provided through CRM or dialer systems.
  • Collaborate with product and marketing teams to run telesales campaigns.

Training & Development

  • Provide regular training and upskilling sessions on product knowledge, compliance, and communication skills.
  • Support new team members with onboarding and initial ramp-up.

Customer Interaction & Issue Resolution

  • Handle escalated customer queries or complaints and ensure satisfactory resolution.
  • Ensure a customer-first approach and promote a positive buying experience.

Compliance & Reporting

  • Ensure adherence to IRDAI regulations and internal SOPs during all telesales activities.
  • Maintain accurate records of sales performance, customer interactions, and policy issuances.
  • Coordinate with quality and compliance teams for audits and feedback implementation.

Key Skills & Qualifications:

  • Graduate in any discipline (preferred: MBA in Sales/Marketing).
  • Minimum 35 years of experience in telesales, with at least 12 years in a team leader role.
  • Prior experience in health and/or life insurance telesales is mandatory.
  • Strong communication, persuasion, and leadership skills.
  • Proficient in Excel, CRM systems, and dialer tools.
  • Sound knowledge of insurance products, customer needs, and market trends.

Preferred Experience:

  • Experience working in insurance aggregators (e.g., Policybazaar, Coverfox) or major insurance providers.
  • IRDAI-certified (Life and Health license preferred).
  • Exposure to digital insurance sales platforms and fintech environments.

Soft Skills:

  • Team leadership and people management
  • Target and results orientation
  • Analytical thinking and data-driven decision-making
  • Conflict resolution and escalation handling
  • Time management and multitasking

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