Contact center Developer

2 days ago

Pune, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year
:
- Role:NICE Telephony Developer Main Responsibilities oPlatform configuration development of new flows data integrations and technical documentation including designs and handoff materials. oDesigns and develops solutions using NICE Cloud platform. oWork with Product Owners business analyst and technical leads to develop flows and technical design. oProposes & designs software solutions to address complex business needs. oSolid understanding of NICE Studio Designer for call flow development. NICE certification is a plus. oResponsible for development tests/debug programs and maintains/supports deployed interfaces. oProvides technical guidance and support to colleagues. Reviews coding testing and documentation of software oApplies modern principles methodologies and tools to advance business initiatives and capabilities. oLead implementation of API / Web Service integrations to back-end systems (Rest Soap Json and database) oStrong analytics and structured problem-solving skills Must Have oMinimum of 3+ years of coding/development experience in Contact center platforms preferred oStrong 'Hands-on' Experience as a Developer involving large scale cloud contact center experience solutions using NICE Cloud platform oHands-on experience in NICE Cxone platform and its capabilities including (but not limited to) Queuing/Routing Call Flow Conversational flows using NICE Cloud Studio oStrong programming experience with implementing API/Web Services oStrong programming skills oExperience integrating NICE with CRM solutions (like Salesforce MS Dynamics) oExcellent analytical communication organizational and problem-solving skills coupled with a strong work ethic oExperience in Agile software development methodology and practices with full development lifecycle from inception through implementation oStrong working knowledge of Cloud Technologies CCaas AWS etc. Named Job Posting? (if Yes - needs to be approved by SCSC)

Additional Details
- Global Grade :B
- Level :To Be Defined
- Named Job Posting? (if Yes - needs to be approved by SCSC) :No
- Remote work possibility :Yes
- Global Role Family :60236 (P) Software Engineering
- Local Role Name :6362 Software Developer
- Local Skills :9130 NICE
- Languages Required::English
- Role Rarity :To Be Defined

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