Medical Contact Center Associate II

1 week ago

Pune, Maharashtra, India Fortrea Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Summary of Responsibilities:

  • Respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. (Language of communication: French)
  • 24x7 rotational shifts
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Perform and support different activities as assigned – tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Create and revise training materials based on procedural, system, and regulation updates.
  • Responsible in conducting trainings and checks the effectiveness of the trainings as required.
  • Assume responsibility for quality of data processed.
  • Any other duties as assigned by management.
  • And all other duties as needed or assigned.

Qualifications (Minimum Required):

  • French speaking and writing
  • Bachelor's or Masters in Pharmacy or Life Science or Medical Science or related area + 2 to 3 years of safety experience.
  • BS/BA + 2 to 3 years of safety experience.
  • MA/MS/PharmD + 1 to 2 years of safety experience.
  • Associate degree + 4-5 years relevant experience** (or 2+ years safety experience) * Non degree + 5-6 years relevant experience** (or 2+ years safety experience) *
  • Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
  • *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
  • **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
  • Fluent in English, both written and verbal.

Experience (Minimum Required):

  • Experience in call center operations is preferred

Preferred Qualifications Include:

  • Degree preferred (but not necessarily) to be in one or more of the following disciplines:
  • Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
  • Good written and verbal communication skills.
  • Ability to receive and manage in-bound and out-bound calls.
  • Ability to analyze and synthesize medical information.
  • Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
  • Technical proficiency with Microsoft Office suite applications. High degree of accuracy with attention to detail.
  • Functions as a team player.
  • Ability to work independently with moderate supervision.

Learn more about our EEO & Accommodations request here.

  • Medical Contact Center Assistant I

    2 days ago

    Pune, Maharashtra, India Fortrea Full time

    Summary of Responsibilities:To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax...

  • Center Manager

    1 week ago

    Pune, Maharashtra, India Progenesis IVF Fertility Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description – Center ManagerDocument Code:PROG/HRD/25-26/FF 09/00Pages:1–6Job Title:Center ManagerDepartment:Operations – Center ManagementReporting To:Chief Operating Officer (COO)Job Location:As AssignedAbout Progenesis IVFProgenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples...

  • Medical Writer II

    4 days ago

    Pune, Maharashtra, India Syneos Health Full time

    DescriptionMedical Writer II ((Funding e-Request)Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Our Clinical Development model brings the customer and the patient to...

  • Mgr, India Contact Center

    14 hours ago

    Pune, Maharashtra, India Entrata Full time

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...

  • Contact Center Professional

    6 days ago

    Pune, Maharashtra, India Entrata Full time

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...

  • Contact Center Professional

    1 week ago

    Pune, Maharashtra, India Entrata Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...

  • Contact Center Operations

    1 week ago

    Pune, Maharashtra, India NICE Full time US$ 2,00,000 - US$ 7,00,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Concierge will strive to deliver...

  • Medical Coding Manager

    6 days ago

    Pune, Maharashtra, India Suma Soft Full time

    We are looking for an experienced Medical Coding Manager to lead and oversee our coding operations across multiple specialties. The ideal candidate will have a strong background in multispecialty medical coding, in-depth knowledge of ICD-10, CPT, and HCPCS coding standards, and hold recognized coding certifications (CPC and CCS).Key Responsibilities:Lead,...

  • Associate Director

    1 week ago

    Pune, Maharashtra, India Golden Opportunities Full time US$ 10,00,000 - US$ 30,00,000 per year

    Job DescriptionJob Title: Associate Director - Contact Center Transformation -Mumbai/PuneJob DescriptionCandidates with Minimum 15+years of experience.Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processesThis person will be responsible for managing multiple accounts with a...

  • Associate, Middle Office II

    2 weeks ago

    Pune, Maharashtra, India BNY External Career Site Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Associate, Middle Office IIAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to...