Contact Center Professional

6 days ago

Pune, Maharashtra, India Entrata Full time
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata's Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata's values and high standards. This role is ideal for someone driven to deliver an excellent customer experience. Responsibilities
  • Handle inbound calls, including:
  • Leasing calls: Answer questions about pricing and availability.
  • Maintenance calls: Collect work orders and coordinate with property staff.
  • Resident/Solicitor calls: Relay messages to onsite teams.
  • Manage back-to-back calls for the duration of your shift, depending on business needs.
  • Document clear and concise notes for every call, capturing relevant details accurately.
  • De-escalate concerns and provide solutions to ensure customer satisfaction.
  • Schedule appointments for prospective renters to tour the community.
  • Communicate updates from property staff to callers
  • Achieve at least passing scores for all graded calls.
  • Provide feedback, suggestions, and comments to the Shift Manager as needed.
  • Participate in scheduled team meetings and training sessions
  • Maintain a positive work environment by adhering to Entrata's company values
Minimum Qualifications
  • Speaks clear, natural English
  • Can explain information simply and confidently.
  • Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.
  • Reads and understands information quickly, including property details, notes, and policies.
  • Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers
Preferred Qualifications
  • High school diploma or equivalent
  • Self-motivated with a strong drive to succeed.
  • Professionalism and the ability to balance work and fun appropriately.
  • Positive attitude and willingness to learn, including memorizing processes and procedures.
  • Previous experience in customer service, call center, or leasing support environment is a plus
Members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: "Excellent Alone, Better Together." Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work Will you join us? We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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