Mgr, India Contact Center

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

The Manager of the Property Operations Call Center (Leasing Center) – India plays a key role in supporting the success of Entrata's Leasing Center department. This position is responsible for supervising front-line leaders and operational team members, and providing daily guidance to achieve performance goals. A successful candidate will work closely with the U.S. Leasing Center leadership team to ensure consistent processes, high-quality service delivery, and effective communication across all regions. This role is internally focused and does not include direct client interaction.

• Supervise a team of 5-7 Leasing Center Leaders 
• Provide direction and support to employees in alignment with established policies and management guidance.
• Assist with recruiting and hiring new team members for the Leasing Center India team.
• Exercise sound judgment and interpretation to help define and apply procedures and policies appropriately.
• Collaborate with U.S.-based leaders and cross-functional support departments to resolve escalations and ensure smooth operations.
• Analyze data and key performance indicators to identify trends, address issues, and implement effective solutions.
• Conduct regular one-on-one and team meetings to ensure communication, alignment, and performance accountability.
• Support the training and development of Supervisors, including participation in monthly and annual performance reviews.
• Partner with leadership to track key performance metrics and create improvement plans where needed.
• Demonstrate and actively promote Entrata's core values, setting a consistent example of professionalism and excellence.
• Motivate and guide team members to achieve departmental and company goals.
• Depending on business needs, may assist with handling back-to-back calls during the shift to support service levels.

• Total 8+ years of relevant experience.
• 3+ years of experience in a Supervisor or Manager role.
• Proven ability to complete projects and tasks accurately and on time.
• Reliable, flexible, and available to work varied hours, including weekends and holidays, as business needs require.
• Excellent written and verbal communication skills.

• Speaks clear, natural English that is easy to understand.
• Explains information simply, confidently, and in a professional tone.
• Writes concise, accurate notes with proper spelling, grammar, and punctuation.
• Quickly reads, understands, and applies information such as property details, notes, and policies.
• Excellent interpersonal skills with the ability to build trust and work effectively with diverse teams.
• Knowledge of financial and budgetary principles.
• Self-motivated with strong decision-making and problem-solving abilities.
• Able to collaborate effectively in a team-oriented environment.

• Knowledge of Google Workspace (Gmail, Sheets, Docs, Slides, and Drive).
• Experience managing teams in a contact center service environment.
• Familiarity with Entrata software or similar property management platforms.
• Experience working with customers, particularly within software or call center operations.
• Bachelor's degree in Business, Communications, or a related field.

Members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: "Excellent Alone, Better Together." Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work Will you join us?