Audit application support

6 days ago

Hyderabad, Telangana, India Joulestowatts Full time ₹ 3,00,000 - ₹ 5,50,000 per year

Company Name:Deloitte

Role: Audit Application support

Rotational shift(Must be flexible to work on rotational shift)

Rotational week(5days working)

Work Mode: Work from office

Two ways cab facility will be provided

Job Description:

  • ​​​This Job provides voice, chat, email and webforms support to different Deloitte Audit
  • applications. Support is mostly around the firm audit applications which requires effectively providing
  • resolution to complex queries, resolving customer issues / bug fixes and also acting as liaison between
  • auditors and engineering teams . Works in a 24*7 support environment demonstrating excellent
  • communication skills. 'This process involves providing Level 1 remote support on Application products /
  • systems. This includes resolution of queries which are of high complexities across multiple geographies.
  • As these are internal applications, the knowledge around resolutions is not available outside Deloitte,
  • therefore members need to clearly understand and comprehend the knowledge available and provide
  • resolution.

Roles and Responsibilities:

​ Answer incoming interactions (calls, webforms, emails, chats and voicemails).

  • Excellent verbal and written communication skills.
  • Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
  • Adhere to contact quality guidelines.
  • Excellent decision making skills to ensure optimum customer satisfaction.
  • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests.
  • Display excellent customer service skills and attitude on each and every interaction.
  • Constantly strive to meet or exceed the goals/KPIs.

Demonstrate flexibility in working in different shifts . This team works 24x7.

  • Self-disciplined in order to adhere to the schedule published.
  • Identify knowledge gaps and submit corrections/updates and new knowledge documents.
  • Should be able to mentor new hires

Generic Trainings

  • Basic understanding of Microsoft Office applications (Outlook,Excel,Word,PowerPoint)
  • Effective Email Writing
  • Be a better listener

Requirement

Non IT(Engineer's not accepted)

IT(Engineer's Accepted)

Important(Must be fluent in English-Excellent communication skill)

Job Type: Full-time

Pay: ₹300, ₹550,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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