Application Technical Support Role

3 days ago

Hyderabad, Telangana, India beBeeHealthcare Full time ₹ 30,00,000 - ₹ 50,00,000

As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' business systems.

Key Responsibilities:
  • Provide routine support and maintenance for assigned non-Epic clinical and business applications to ensure their seamless functionality.
  • Assist with application implementation, upgrades, and testing phases to guarantee system reliability and accuracy.
  • Support end-users by troubleshooting application issues and resolving errors to minimize downtime.
  • Collaborate with clinical and operational teams to understand workflows and identify opportunities for system improvements and efficiencies.
  • Participate in training sessions and develop training materials to enhance application adoption and effective use.
  • Manage system configurations, monitor system performance, and take corrective actions as necessary to maintain optimal system performance.
  • Support compliance with audit and security requirements related to the applications.

Proficiency in Electronic Medical Records (EMR) is essential for this role. Additionally, experience supporting clinical or healthcare-related applications outside of Epic systems, problem-solving and troubleshooting skills, good communication skills, familiarity with healthcare workflows and terminology, ability to work independently and as part of a multidisciplinary team, and hands-on experience with Servers, Network, Security, Vulnerabilities & Remediation, Disaster Recovery are highly desirable.

Requirements:
  • Minimum 2 years of experience in Electronic Medical Records (EMR).
  • Previous experience in healthcare IT or clinical informatics roles supporting non-Epic applications.
  • Knowledge of specific healthcare applications such as Practice Management systems, Electronic Medical Records (EMR) other than Epic, Learning Management Systems (LMS), or other ancillary clinical systems.
  • Familiarity with compliance and security standards in healthcare IT.

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