Application Support Analyst

4 weeks ago

Hyderabad, Telangana, India Thinkwise Consulting Llp Full time
Job Description

We are seeking a dedicated and technically proficient Application Support Analyst with a strong understanding of S5/Any other SCM Solution and expertise in API integration. The successful candidate will play a critical role in ensuring the seamless operation of our systems and facilitating data transfer among various stakeholders.

Key Responsibilities:

- Provide expert-level support for the S5/Any other SCM Solution, resolving technical issues, and ensuring uninterrupted functionality.
- Collaborate with system stakeholders to understand their requirements and challenges.
- Utilize technical knowledge to design, develop, and maintain API integrations between S5/Any other SCM Solution and other relevant systems.
- Monitor API performance, troubleshoot issues, and implement improvements as needed.
- Act as a liaison between technical teams and business stakeholders to ensure effective communication and problem resolution.
- Document and maintain comprehensive records of support requests, resolutions, and system configurations.

Qualifications:

- Bachelors degree in computer science, Information Technology, or a related field.
- Proven experience in providing application support, with a strong focus on S5/Any other SCM Solution.
- Extensive knowledge of API integration and development.
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills to collaborate with both technical and non-technical stakeholders.
- Detail-oriented with the ability to work in a fast-paced environment.
- Familiarity with PLM, PIM, or other relevant systems is a plus.
- Certifications in relevant technologies or systems would be advantageous.

Must have skills:

- Exp in S5/Any other SCM Solution. API

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