Remote Customer Support Executive

5 hours ago

Bengaluru, Karnataka, India 8f25b5d0-ac5c-4f44-8363-7bd1f9735c59 Full time ₹ 135 - ₹ 155 per year

Please like our LinkedIn page

Location:
100% Remote (Work-from-Home) – Candidates must be based in India

Shift:
Permanent Night Shift (US hours) – 8 PM/9 PM IST to 5 AM/6 AM IST (exact shift will be confirmed)

Employment Type:
Full-Time (5–6 days/week)

Process Type:
Non-Voice (Chat & Email) OR Voice + Non-Voice (depending on your skills)

Compensation

·      Non-Voice Process (Chat & Email only): ₹135 per hour

·      Voice + Non-Voice Process (Chat, Email + Phone support): ₹155 per hour

Key Responsibilities

·      Handle customer queries via live chat, email, and phone (voice role)

·      Resolve product/service-related issues quickly and professionally

·      Maintain excellent customer satisfaction scores

·      Update tickets and follow escalation matrix when needed

·      Work in a fast-paced international support environment

Mandatory Requirements

·      Located in India only

·      Fluent spoken and written English (neutral accent, clear diction, professional email writing – will be tested)

·      Comfortable and committed to permanent night shifts

·      Own laptop/desktop in excellent condition with: – Windows 11 – Minimum i5 (10th gen+) / Ryzen 5 or better, 8 GB RAM, 256 GB SSD – Working webcam + good quality noise-cancelling headset with mic

·      High-speed stable internet: Minimum 40 Mbps download + power & internet backup

·      Dedicated quiet workspace at home (no background noise during calls)

Good to Have

·      Prior experience in international chat/email/voice process or BPO

·      Typing speed 35–40+ WPM with 95%+ accuracy is preferred

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