Business Analyst

Greetings

Photon Interactive Private Limited is excited toexcellent opportunities for Business Analyst AI Division and to join our team at our office located in DLF, Manapakkam, Chennai.

Job Title: Business Analyst Retail eCommerce

Location: [Chennai]

Employment Type: Full-time

Experience: 5-7 years in Business Analysis (preferably in Retail/eCommerce domain)

About the Role

We are looking for a highly driven Business Analyst with strong experience in retail and eCommerce to join our team. The ideal candidate will act as the bridge between business stakeholders and the technical team, ensuring requirements are well-defined, aligned to business goals, and translated into effective solutions. This role requires expertise in understanding retail processes, eCommerce platforms, customer journeys, and data-driven decision-making.

Key Responsibilities

• Work closely with business stakeholders to gather, analyze, and document requirements for eCommerce initiatives.
• Map end-to-end customer journeys, including browsing, ordering, payment, fulfillment, returns, and loyalty.
• Translate business needs into user stories, process flows, and functional specifications.
• Conduct gap analysis between current systems/processes and future state requirements.
• Partner with product owners, UX, and engineering to design and deliver scalable eCommerce features.
• Support competitive and market analysis to identify opportunities for growth and customer engagement.
• Analyze key metrics such as conversion, cart abandonment, retention, AOV (Average Order Value) and recommend improvements.
• Ensure requirements align with retail-specific needs such as inventory, supply chain, pricing, promotions, and omnichannel strategies.
• Assist in UAT (User Acceptance Testing) and validate solutions against requirements.
• Act as a subject matter expert for retail eCommerce systems, tools, and trends.

Requirements

• Bachelors degree in Business, IT, or related field (MBA preferred).
• 5–7 years of experience as a Business Analyst in retail, eCommerce, or digital transformation projects.
• Strong understanding of eCommerce platforms (Magento, Shopify, Salesforce Commerce Cloud, etc.).
• Knowledge of retail processes: merchandising, pricing, order management, inventory, and fulfillment.
• Proficiency in writing user stories, BRDs, FRDs, and process documentation.
• Experience with Agile/Scrum methodologies and tools like JIRA, Confluence, or Trello.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.

About Photon:

Photon, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace DigitalHyper-expansion to make tomorrow happen today. We work with 40% of the Fortune 100, enabling them to stay agile and future-ready in an era of converging digital and AI boundaries. Powering billions of touchpoints a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients. We employ several thousand people across dozens of countries. Learn more at

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If interested in the above opening, plz reply to with your latest resume along with the following details...

1. Full Name(As mentioned in your Aadhar Card):

2. Total years of experience:

3. Relevant years of experience in Business Analyst :

4. Relevant years of experience in Skills:

5. Date of Birth:

6. Current salary:

7. Expected salary:

Negotiable up to:

1. Notice period:

Negotiable up to:

1. Present Company:

2. Present Location (Kindly specify the exact locality within Chennai):

3. Native Location:

4. Willing to work from DLF - Manapakkam, Chennai (work from office all days and no work from home option available): Yes / No:

5. Highest Educational Qualification:

6. University:

7. Year of completion:

8. Currently working as (Contract / Permanent):

9. Reason for Job Shift:

10. Attended any interview with Photon for the past 6 months: Yes / No:

If Yes, When:

1. Can take an in-person interview at DLF - Chennai: Yes / No:

Note:

a. Kindly go through the Job Description completely before sending your profile

b. Fill up all the details requested above, so that it will be helpful for us to process your profile immediately for the requirement.

c. If you feel that you have worked on the technologies mentioned in the requirement details, please make sure to mention them in the projects of your profile in which you have worked.

Best Regards,

Rajashree Ramakrishnan

Executive Talent Acquisition

Photon Interactive Private Limited

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