HIring International Voice
2 days ago
We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process.
Freshers are also welcome with good communication skills
Job Location: Gurgaon
CTC - Upto 20K Inhand - 45K Inhand + 10k Benefits (Depending on Experience & Skillset)
Eligible candidates can connect with us at Call/ WhatsApp
5 Days Work from Office (Both side transport)
Work Experience- 0-5 Years
Job Description:
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
Category
International customer service Voice
Working Conditions
Flexibility to work in 24*5 shifts (5 days working)
Education Skills - Graduate Undergrad & Post Graduate can Apply
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