Vice President of Professional Services

About Rocketlane

Rocketlane helps teams elevate the client delivery experience-for both internal teams and their customers. Since our product launch in June 2021, we've become the #1 highest-rated platform on G2 for Client Onboarding and #2 for PSA, trusted by 400+ customers worldwide.

• Founded in 2020 by Srikrishnan Ganesan, Vignesh Girishankar, and Deepak Balu (the team behind Konotor, relaunched as FreshChat and acquired by Freshworks).
• HQ in Chennai, India, with a US office in Lehi, Utah.
• 100+ team members and growing fast.
• 64% ARR from top 75 customers, 3.2X ARR growth in 2022, and ~33% of new ARR this year are multi-year contracts.
• Serving teams ranging from 5 to 1000+ members, with 94k+ MRR in multi-year contracts signed all time.
• Recognized as a market leader since launch, Rocketlane is redefining client onboarding and professional services automation with a fun, fast-paced culture.

Role Overview

We're looking for a dynamic Professional Services Leader who combines deep expertise in services and product, can drive maturity in service engagements, and inspire teams. You'll be the go-to leader for customers and internal teams, diving deep into technology and product to solve problems and deliver exceptional outcomes.

What will you do ?

• Own and drive the 12- and 24-month strategic roadmap for post-sales success, aligned with Rocketlane's ARR and growth objectives.
• Lead and scale the Professional Services function, ensuring world-class delivery across onboarding, implementation, support, and customer success.
• Inspire, mentor, and grow a high-performing team (currently 10+ members), fostering a culture of ownership, innovation, and continuous improvement.
• Design and execute scalable service delivery models tailored for SMB, mid-market, and enterprise segments—balancing automation with high-touch engagement.
• Develop and operationalize bestinclass playbooks and processes, covering scoping, scheduling, staffing, budgeting, tooling, and integration to ensure predictable outcomes.
• Create strategic service packages (implementation, migration, consulting) that drive confidence, set clear expectations, and position Rocketlane as a preferred partner.
• Be the executive point of escalation for complex customer challenges, ensuring swift resolution and successful project go-lives.
• Build deep, trusted relationships with key customers, acting as a strategic advisor and championing their long-term success.
• Define and track success metrics—time-to-value, adoption, CSAT, NPS, and customer health—driving accountability and continuous improvement.
• Collaborate closely with Sales, Product, Engineering, and Marketing to influence roadmap decisions, align GTM strategies, and enhance the overall customer experience.
• Own and manage the post-sales org budget, making data-driven decisions to optimize performance and resource allocation.
• Represent Rocketlane externally at customer events and industry forums, strengthening our brand as a leader in customer onboarding and professional services.

You should apply if

• 15+ years in professional services, customer success, or product roles within SaaS or tech or start-up companies.
• Proven experience leading teams and driving maturity in service engagements.
• Strong technical aptitude and curiosity, comfortable diving deep into product and technology.
• Excellent communication and relationship building skills, able to engage with C-level executives and customers globally.
• A natural leader who inspires teams and thrives in a fast-growing, evolving environment.
• Experience with PSA tools, onboarding platforms, or SaaS implementations is a plus.

Why join us?

At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:

• Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We're all about learning—and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours—so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).