Team Lead Ops

2 weeks ago

Hyderabad, Telangana, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Work Experience

Minimum 2 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations.

Language & Communication

  • Ability to effectively communicate his/her thoughts in a well-organized manner.
  • Should have good communication skills in English

Preferred Competencies

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected:

  • To motivate, develop and mentor team members in a dynamically changing environment
  • Track and monitor KPIs as per Project requirement
  • Assist in scheduling and coordinating team activities
  • Answer operations related queries from the client and internal stakeholders
  • Drive process performance to achieve and exceed SLA deliverable
  • To create a conducive and stimulating environment for the teams to accomplish their goals
  • Manage expectations of his team members and proactively should be able to sense their needs
  • Represent the organization and participate in client visits and reviews
  • Accountable of team and process performance
  • Good communication and Email writing skills
  • Provide inputs on process changes and best practices
  • Process management

Eligibility

  • Minimum 2 year of experience as Team Lead with overall 4 to 5 years of experience.
  • Chat & voice process experience required.

  • We are hiring For E&M OP/IP Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Axis Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: E&M OP/IP Team Lead (TL) Medical CodingLocation: HyderabadExperience: Minimum 5+ Years (with 6 months to 1 year on-paper QA experience)Salary: Up to 12 LPAPosition: E&M OP/IP Team Lead (TL)Job Description:We are looking for an experienced and certified E&M OP/IP Team Lead (TL) to join our dynamic medical coding team in Hyderabad. The ideal...

  • Sr. Lead Digital Ops

    24 hours ago

    Hyderabad, Telangana, India Systechcorp Inc Full time

    Sr. Lead Digital OpsLocation: Hyderabad(Hybrid)Interview Mode: Face to FacePreferred candidate profile15+ Years of overall exp. with 12 years relevant on any of the skills with leadUI Path/Blueprism/Kofax

  • Team Lead

    5 days ago

    Hyderabad, Telangana, India Omega Healthcare Full time

    Omega Healthcare - Team Lead - HYDRole OverviewNOTE: WE are looking only for HOSPITAL BILLING EXPERIENCE.Key ResponsibilitiesTeam Performance & BehaviorMonitor and address performance, behavior, and attendance issues.Handle disciplinary actions and escalate serious concerns to the Operations Manager.Technical & Process KnowledgeStrong understanding of Denial...

  • Offshore Delivery Manager – Tech Ops Group Lead

    2 weeks ago

    Hyderabad, Telangana, India Spectral Consultants Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We're Hiring: Offshore Delivery Manager – Tech Ops Group Lead Location: Hyderabad | Domain: Reporting & Data Operations Experience: 10+ years | Leadership in Tech Ops DeliveryWe're looking for aTech Ops Group Leadto anchor and scale offshore delivery across reporting, data operations, and field alerting systems. This is a senior leadership role for someone...

  • AVP Fraud Ops

    2 weeks ago

    Hyderabad, Telangana, India HSBC Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Title: AVP Fraud OpsPurpose of the role  Provide leadership oversight to the Fraud Operations team in based in India. This encapsulates, managing the day-to-day operational activities/challenges of allocated processes amidst a constantly evolving environment, ensuring resources match workloads to provide cost effective processing and deliver an...

  • Cloud Engineering Ops Lead

    3 days ago

    Hyderabad, Telangana, India Conglomerateit Services Full time

    We are seeking a Cloud Engineering Ops Lead responsible for ensuring the stability, observability, security, and cost-efficiency of our AWS environments and customer-facing applications. This role is critical in maintaining production operations that are reliable, predictable, and optimized for performance and resilience.Key Responsibilities:1. AWS Platform...

  • Amazon DSP Ops lead

    7 days ago

    Hyderabad, Telangana, India Opella Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job title: Amazon DSP Ops lead (Open)Location: HyderabadOpella is the self-care challenger with the purest andthird-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.Our mission: to bring health in people's hands bymaking self-care as simple as it should befor over half a billion consumers worldwide.At...

  • Sr. Manager, HR Ops Issue

    2 weeks ago

    Hyderabad, Telangana, India Pepsico Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to...

  • IT Ops Manager

    2 weeks ago

    Hyderabad, Telangana, India Mobilution It Systems Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The IT Ops Manager leads day-to-day IT operations across endpoints, networks, and cloud environments to keep systems secure, available, and cost-efficient. The role owns onboarding/offboarding, access management, and acts as the first point of contact for IT incidents and requests. They define and enforce IT policies, data security protocols, and privacy...

  • Assistant Manager, ML Ops Engineer

    1 week ago

    Hyderabad, Telangana, India Genpact Full time ₹ 4,00,000 - ₹ 20,00,000 per year

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...