UX Architect

UX Strategy and Leadership

• Define and implement the UX strategy for complex digital platforms.

• Translate business objectives and user insights into actionable design strategies and measurable

outcomes.

• Conduct competitive benchmarking to identify opportunities and set experience standards.

• Define UX success metrics and KPIs to measure usability, engagement, and overall experience

quality.

• Integrate UX strategy into Agile workflows to support continuous improvement and rapid iteration.

• Establish and maintain accessibility guidelines, ensuring inclusive and compliant designs.

• Lead design critiques, UX reviews, and A/B tests to validate hypotheses and improve user

experience.

• Implement UX governance and DesignOps practices to ensure consistency and design quality.

Research and User-Centered Design

• Conduct user research, discovery sessions, and usability testing to understand user needs and pain

points.

• Perform heuristic evaluations and leverage data analytics, insights, and user feedback to drive

design decisions.

• Turn qualitative and quantitative findings into models, personas, task analyses, and measurable

KPIs, validating with prototypes of increasing fidelity.

• Develop detailed end-to-end user journey maps and personas to visualize and optimize

experiences.

• Define clear information architecture (IA) and navigation models for seamless interaction.

• Design taxonomies, navigation models, and content hierarchies to help users find information and

complete tasks across modules.

• Define interaction patterns, states, and flows for multi-step, multi-role scenarios — including edge

cases, error handling, and accessible behaviors.

• Map domains, entities, and relationships, aligning UX models to backend structures and constraints

while keeping complexity hidden from users.

• Create wireframes, flows, prototypes, and interaction models that align with both user needs and

business goals.

• Design for product scalability, flexibility, localization, and long-term usability.

• Plan for scalability, localization, permissions, and large data volumes, ensuring resilience, offline

support, and progressive enhancement.

• Embed accessibility standards, regional regulations, and risk controls into complex workflows with

sensitive data

UX Documentation

• Create and maintain UX documentation such as personas, journey maps, IA diagrams, and design

guidelines.

• Develop and maintain architecture documentation that aligns UX with product, engineering, and

compliance requirements.

• Ensure UX-design intent is accurately implemented during UI-design and development through

close collaboration with teams.

Collaboration and Communication

• Facilitate stakeholder workshops to align teams on UX goals, insights, and priorities.

• Write and present architecture documentation to align product, engineering, data, and compliance

requirements.

• Communicate UX vision, strategy, and design rationale effectively to leadership and cross-

functional teams.

• Work closely with product managers, developers, and business stakeholders to ensure cohesive and

user-first outcomes.

• Review design deliverables and promote UX best practices across teams.

Mentorship and Continuous Learning

• Mentor and guide designers to enhance their strategic thinking, design process, and creative

problem-solving skills.

• Stay informed about emerging UX trends, tools, and technologies to continuously advance design

capabilities.

Required Skills & Experience

• Experience in effectively interacting with customer managers and stakeholders to understand their needs,

build strong relationships, and collaborate on solutions.

• Strong communication skills with the ability to communicate and demonstrate the value and

rationale for own design decisions to business and technology partners.

• Experience in managing small to medium-sized teams, including overseeing daily operations, delegating

tasks, providing training and support, and ensuring team objectives are met efficiently and effectively.

Strong expertise in wireframing and prototyping tools.

• Solid understanding of UX-research, UX-design, and accessibility (WCAG).

• Strong analytical and conceptual thinking skills to translate data into actionable design solutions.

• Multi-tasking skills, ability to work under pressure, and prioritise with minimal supervision.

• Team player with the ability to work with cross-functional teams

• Attention to detail and an open mind to feedback