Soft Services Executive
2 weeks ago
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position: Soft Services Executive
Business: Property and Asset Management, Mohali
Job Overview
You will be the face of JLL at the client's site, responsible for managing all soft services including customer relations, housekeeping, horticulture, and helpdesk functions. You will oversee the tenant/guest experience while ensuring all services are delivered to the highest standards. Your comprehensive responsibilities include:
Customer Relations:
- Cooperate, coordinate and communicate with other departments to ensure excellent customer experience
- Take customer feedback after every service request/complaint and share improvement points with the team
- Maintain a hospitality outlook and always look presentable
- Take ownership of requests or complaints, ensuring they are handled effectively within TAT
- Conduct daily rounds of the premises and report any lapses/observations to the relevant team
- Conduct timely Customer Feedback Surveys and share reports with client/management
- Respond to emergency situations according to JLL policies and contact proper authorities when needed
- Manage lost and found procedures
- Participate in training programs at site/JLL office
Housekeeping Management:
- Supervise daily housekeeping activities and staff
- Ensure all common areas, facilities, and amenities are cleaned as per schedule
- Manage cleaning inventory and equipment maintenance
- Conduct quality inspections to verify compliance with cleaning standards
- Train staff on proper cleaning techniques and safe use of chemicals
- Create and implement cleaning schedules and checklists
- Coordinate with vendors for specialized cleaning services when required
- Ensure proper waste management and segregation practices
- Maintain housekeeping operation records and prepare regular reports
Horticulture Supervision:
- Oversee the maintenance of lawns, gardens, trees, and plants
- Implement seasonal planting schedules
- Monitor irrigation systems and ensure optimal water usage
- Supervise plant health and implement pest/disease control measures
- Manage gardening staff and allocate daily tasks
- Maintain inventory of gardening tools, equipment, and supplies
- Ensure compliance with environmental regulations
- Conduct regular inspections of outdoor areas and address issues promptly
Helpdesk Operations:
- Receive and log all service requests, complaints, and inquiries via phone, email, or in-person
- Categorize and prioritize service requests based on urgency and impact
- Assign tasks to appropriate teams/individuals and track their progress
- Maintain updated records in the helpdesk management system
- Follow up on service requests to ensure timely resolution
- Communicate with tenants/clients about the status of their requests
- Generate periodic reports on service request volumes, resolution times, and pending issues
- Identify recurring issues for systemic solutions
Administrative Duties:
- Address concerns through daily checking of emails for priority requests
- Receive and respond to calls and emails from clients
- Ensure closure of complaints with proper communication to stakeholders
- Maintain filing systems, inventory records, MMR, DMR, complaint trackers, and dashboards
- Update handover/takeover register before end of shift for all completed/pending tasks
- Manage and participate in property events
- Overlook general maintenance and guest handling
Site details:
You will be working on a commercial site, located at Mohali.
Education & Experience - Graduation in any discipline (required) with 7-8 years experience in facility management/soft services management Key Skills: Customer service, team management, communication, problem-solving, MS Office
Site dynamics:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any
Reporting:
You will be directly reporting to the Property Manager as per site.
Location:
On-site –Mohali, PBScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
-
Customer Service Relationship Manager
3 days ago
Mohali, Punjab, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000Job Overview:The ideal candidate will play a vital role in ensuring customers receive exceptional service.You will be responsible for establishing and maintaining positive relationships with existing clients, providing prompt and efficient responses to customer inquiries and identifying opportunities for improving the customer experience.Key Responsibilities...
-
Social Media Marketing Intern
3 weeks ago
Mohali, Punjab, India Igxact Soft Technologies Private Limited Full timeJob DescriptionCompany DescriptionIgxact Soft Technologies Private Limited is renowned in the digital marketing industry for delivering exceptional services and achieving result-oriented outputs. We use the latest strategies to help businesses reach their target audience quickly. Our team of professionals is dedicated to giving every website a unique online...
-
Mohali, Punjab, India Quantalgos Full timeWe are seeking a dynamic and results-driven Marketing Executive to join our team. The ideal candidate will play a key role in developing and executing marketing strategies, promoting our Services to achieve business goals.Key Attributes :Plan and execute marketing campaigns across platform.Collaborate with internal teams to develop promotional content, and...
-
Customer Support Executive
2 weeks ago
Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full timeWe are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...
-
Customer Support Executive
1 day ago
Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full timeWe are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...
-
Customer Support Executive
4 days ago
Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full timeWe are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...
-
Inside Sales Executive
3 weeks ago
Mohali, Punjab, India IPS-Instant Provided services Full timeAbout Us:IPS (Instant Provided Services) is a fast-growing company committed to delivering top-notch solutions and services to clients across various industries. We pride ourselves on innovation, speed, and service excellence.Role: Inside Sales ExecutiveWork Mode: RemoteEmployment Type: Full-timeKey Responsibilities:Generate and qualify leads through...
-
Inside Sales Executive
3 weeks ago
Mohali, Punjab, India IPS-Instant Provided services Full timeAbout Us:IPS (Instant Provided Services) is a fast-growing company committed to delivering top-notch solutions and services to clients across various industries. We pride ourselves on innovation, speed, and service excellence.Role: Inside Sales ExecutiveWork Mode: RemoteEmployment Type: Full-timeKey Responsibilities:Generate and qualify leads through...
-
Freshers & Experience || || Front Desk Executive
2 weeks ago
Mohali, Punjab, India Pinnacle Placements Services Full timeAre you ready to start or grow your career with a company that values your skills and potential?Were hiring for Front Desk Executive. If you're motivated, reliable, and eager to learn, this is your chance to join a dynamic and growing team.Experience0 - 6 YearsNo. of Openings10EducationHigher SecondaryRoleFront Desk ExecutiveIndustry TypeRecruitment...
-
Customer Support Executive
4 weeks ago
Mohali, Punjab, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a Customer Service Executive who will act as a liaison between the company and its customers. The ideal candidate will manage inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email,...