customer service representative i

Job Description

Career Area:

Sales

:

Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Professional with 4 to 7 years of experience in the oil and gas business supply chain, providing administrative and in-house support for the sales team. Responsible for strengthening customer relationships and improving customer experience, with a focus on new clients and driving a more robust commercial strategy.

Responsibilities

• Manage administrative tasks including invoicing, quotations, weekly reports, and maintaining schedules to support sales operations.
• Provide clients with timely updates on work orders and follow up on quotations to ensure smooth progress.
• Engage actively with new clients by monitoring and following up on open tenders, driving customer acquisition.
• Support and manage a back-office structure that enables a targeted sales force guided by a segmented commercial strategy across clients, regions, operations, and product portfolios.

Skill Descriptors Customer Focus:

Builds and maintains positive client relationships with emphasis on meeting client needs.
Level Understanding:

• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Decision Making and Critical Thinking:

Uses structured decision processes and understands decision boundaries within role scope.
Level Understanding:

• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications:

Communicates clearly, using appropriate language and non-verbal cues to enhance understanding.
Level Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Negotiating:

Understands negotiation fundamentals and fosters trust in client/vendor discussions.
Level Understanding:

• Describes qualities of effective and ineffective negotiations.
• Explains the basic concepts of negotiating.
• Accesses organizational policies and practices for negotiating.
• Utilizes techniques for establishing rapport and building trust.

Relationship Management:

Develops and nurtures productive business relationships with internal and external partners.
Level Understanding:

• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Account Management:

Manages client accounts effectively, providing continuous support and service.
Level Understanding:

• Lists the major responsibilities of the account management function.
• Identifies the responsibilities and roles of a customer account team.
• Summarizes the concepts of account management.
• Locates where and how to obtain information on a specific account.

This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

Posting Dates:

octubre 3, noviembre 2, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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Locations

VILLAVICENCIO, META, COLOMBIA

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