Sales Support Specialist

1 week ago

Colombia, India Twilio Inc. Full time US$ 40,000 - US$ 60,000 per year
Job Description

Who we are

At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio Join the team as Twilios next Sales Support Associate About the job

Sales Support Associate (SSA) are responsible for helping the Twilio sales engine to conquer the market faster, by supporting different administrative activities, such as: quote admin support, Order forms admin support, billing support, support issues tracking, and some other administrative activities. SSA builds an organized environment for the sales team partnership with the AEs in order to have our customers in the best scenario possible and accelerate businesses providing focus to our region.
As an SSA, you will be responsible for helping the LATAM SP&Caribe Account Executives, developing a relationship as team partner in order to take ownership of operational and administrative activities that will lead the commercial team to focus on sales. The SSA needs to deeply understand our company processes in order to succeed as a team contributor.

Responsibilities

In this role, youll:

  • Operational knowledge of Twilio processes.

  • Administrative help with Quotes, Order Forms, Billing & support tickets.

  • Pricing and Deal workflows

    • Prepare Pricing and Deal Structure, use and master internal pricing tools
    • Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
    • Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc

  • Oversee and maintain CRM records

    • Account Data/Ownership queries: Account consolidation, SID movements
    • Updating account, opportunity, contact, and lead level data

  • Internal liaison

    • For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
    • Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.

  • Customer support: Willingness and ability to hop on customer calls along with an AE to:

    • Explain and present on aspects related to above
    • Preparation for sales meetings and conducting AE research (

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