Microsoft Customer Insights 365

2 weeks ago

Remote, India Vital Labs Full time ₹ 7,00,000 - ₹ 90,00,000 per year

Overview

We are seeking a detail-oriented QA Engineer with strong expertise in Microsoft Customer Insights – Data (CI-D) and Customer Insights – Journeys (CI-J) to ensure the accuracy, reliability, and performance of our customer data solutions.

This role involves comprehensive testing across CI-D, CI-J, and Microsoft Fabric, focusing on validating segmentation, measures, and data quality to support business goals through accurate customer insights.

Key Responsibilities

Customer Insights – Data (CI-D) – 50%

  • Perform QA on segment creation and testing to validate accuracy and audience targeting.
  • Validate measure creation and logic, including aggregations and reporting outputs.
  • Review and test data unification and match–merge rules to ensure correct customer profile creation.
  • Monitor system refresh cycles, ensuring smooth and timely data pipeline executions.
  • Identify and report bugs, data mismatches, and inconsistencies; collaborate with development teams to resolve issues.
  • Validate schema changes, data transformations, and mapping for consistency and accuracy.

Customer Insights – Journeys (CI-J) – 20%

  • Test segment readiness for journey triggers.
  • Validate journey execution and ensure correct audience activation logic.
  • Perform QA on form customizations and validate related business logic.
  • Test and validate Power Automate flows integrated with CI-J.

Microsoft Fabric – 30%

  • Write and execute SQL queries to perform data validation, row counts, and aggregation checks.
  • Compare measure outputs and segment counts with source system data for consistency.
  • Conduct data investigations and identify root causes of discrepancies.
  • Requirements

Must-Have Skills

  • Hands-on experience with Microsoft Customer Insights – Data (CI-D) and Journeys (CI-J).
  • Proven experience in segment and measure creation/testing.
  • Knowledge of data unification and match–merge logic.
  • Familiarity with monitoring system refreshes and identifying data issues.
  • Experience in form customization and working with Power Automate flows.
  • Proficiency in SQL (preferably within Microsoft Fabric) for data validation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation skills for defect reporting and QA test case writing.

Preferred Skills

  • Experience with Microsoft Fabric, CI-D, and CI-J platforms.
  • Familiarity with Agile methodologies and QA best practices.
  • Understanding of end-to-end data pipelines and integration testing.
  • Exposure to CI/CD pipelines and QA automation frameworks.

Job Type: Full-time

Pay: ₹700, ₹900,000.00 per year

Experience:

  • Microsoft Dynamics 365: 3 years (Preferred)

Work Location: Remote

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