Customer Service Associate in Lucknow

7 days ago

Lucknow, Uttar Pradesh, India Reno Platforms Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Serve as the onsite resource between the client and our internal ERP development/implementation team.
  • Assist in the implementation process, including setup, configuration, data migration support, and system testing.
  • Provide training and guidance to client users to ensure effective adoption of ERP modules.
  • Understand client business processes and map them to ERP functionalities.
  • Monitor user activity and identify areas where additional support or training is needed.
  • Troubleshoot and resolve basic functional or usage issues; escalate complex technical issues to the product/technical team.
  • Collect client feedback and share actionable insights with internal stakeholders for continuous improvement.
  • Maintain clear documentation of client queries, resolutions, and training sessions.
  • Support change management and encourage best practices in ERP usage.

Work Schedule

  • 6 days a week with a rotating weekly day off.
  • Flexibility to adjust schedule as per client requirements when needed.
  • Will have to work at the client location.

About Company: Reno Platforms aims to build an entire operating system for premier education institutions in this country. Trusted by 100+ premier institutions, including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group, and many more With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.

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