Transcom is Hiring Customer Support Executive

4 days ago

Gurgaon, Haryana, India THR Consultants Full time ₹ 20,000 - ₹ 25,000 per year

Interested Candidates may connect to Ms.Priyanka Ghosh

Company Overview:

Transcom is a global leader in customer experience solutions, providing high-quality customer support and sales services for some of the most respected brands in the world. At Transcom, we deliver excellence through innovative customer interaction, operational expertise, and a deep understanding of our clients needs.

Job Overview:

We are hiring Customer Sales & Support Associates to handle domestic voice and chat processes, including sales-driven projects like PhonePe. The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery.

Key Responsibilities:

  • Handle inbound and outbound voice calls and chat interactions for customer support and sales.
  • Provide high-quality resolutions for queries related to services, transactions, or product inquiries.
  • Actively engage with customers to promote services/products and meet sales targets where applicable.
  • Deliver excellent service while maintaining a customer-first approach.
  • Maintain accurate customer interaction records in internal systems.
  • Communicate clearly and professionally in English and Hindi.

Eligibility Criteria:

  • Education: Graduate (any stream) Mandatory
  • Experience: Freshers are welcome. Candidates with experience in customer support, telesales, or BPO will be preferred

Skills Required:

    • Strong verbal and written communication skills in English and Hindi
    • Basic computer knowledge and ability to multitask
    • Customer-focused attitude with problem-solving skills
    • No major grammatical or pronunciation issues

Work Schedule:

6 Days Working with 1 Rotational Off

Shift Timing: 8 AM to 10 PM (Rotational)

Female candidates: Day shifts only (up to 8 PM)

Salary & Benefits:

  • CTC: 20,000-25,000 per month (Based on experience and role)
  • Transport: Two-way cab facility provided
  • Career growth and internal promotion opportunities
  • Work with a globally recognized BPO brand
  • Dynamic and inclusive work culture with training support

Ready to join a team that values customer relationships and professional growth? Apply now and grow your career with Transcom

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