Assistant Manager
3 days ago
Role & responsibilities
Cluster Operations Management
- Ensure seamless day-to-day functioning of the cluster, including 2 warehouses and the MSCs.
- Implement and ensure adherence to SOPs, safety protocols, and compliance requirements across all locations.
- Periodically audit operations to ensure adherence to company standards.
Inventory & Stock Management
- Monitor daily stock levels to maintain 100% fill rate across all locations.
- Plan and execute stock replenishment strategies to meet sales demand efficiently.
- Maintain optimal inventory levels and manage inter-location stock transfers within the cluster.
- Investigate and resolve stock discrepancies and maintain accurate records.
Dispatch & Last-Mile Delivery Oversight
- Oversee dispatch and delivery operations to ensure timely fulfilment of HD (Home Delivery) orders.
- Coordinate with last-mile managers to resolve delivery TAT (Turnaround Time) issues.
- Ensure delivery efficiency and minimize delays through close monitoring of logistics KPIs.
MIS & Reporting
- Prepare and analyse daily, weekly, and monthly MIS reports.
- Provide actionable insights and feedback to Regional Office (RO) and Head Office (HO) teams.
- Track, investigate, and report on quality complaints, pilferages, stock discrepancies, and delivery issues.
Stakeholder & Vendor Coordination
- Liaise with 3PL warehouse managers for effective management of outsourced logistics.
- Coordinate with internal vendors and supply chain partners for timely stock movement and order fulfilment.
- Train and upskill 3PL teams as per company SOPs and performance expectations.
Customer Service & Complaint Resolution
- Monitor customer complaints and conduct root cause analysis to drive resolution.
- Ensure all customer issues are closed within defined TAT and documented in regular reports to RO/HO.
Performance Metrics:
- Warehouse size and throughput handled
- Revenue managed within the cluster
- Inventory accuracy and fill rate
- Order delivery TAT and customer satisfaction
- Audit scores and compliance adherence
- Efficiency of 3PL and last-mile operations
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