Assistant Manager

2 days ago

Kolkata, West Bengal, India Policybazaar Full time ₹ 10,00,000 - ₹ 15,00,000 per year
  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Insurance Sales
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • To monitor and document the work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit-related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
  • Action-Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Ability to handle sales pressure
  • Excellent verbal and written communications skills
  • Strong external and management reporting skills

ISMS Responsibilities:

  • Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
  • Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
  • Ensure the safeguarding of information in their possession;
  • Accepts responsibilities for the operation and protection of information assets; and
  • Perform the work as delegated by the by the Function Head

Desired Skills and Experience-

  • Must have experience into managing a telesales team of people
  • Must have on papers experience as a Assistant Manager with direct reporting of Teamleaders.
  • Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
  • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

What do we offer?

  • Endless growth opportunities
  • GMC- Group medical coverage
  • Gratuity is paid as per applicable law which is over and above total offered CTC

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