Support Associate

6 days ago

IN Vadodara A Building PIB Group Full time
  • To remain 100% FCA and GDPR compliant.
  • To take ownership and responsibility of your workload, ensuring that your required allocation of work is cleared by the end of each day.
  • To achieve 85 % or higher on all quality assessments ensuring severity 1 and Severity 2 error are not received.
  • To be cross skilled in all aspects of the Referencing process and the administration function to provide cover as appropriate and directed.
  • Document all actions fully and accurately in the case log and update the letting agent / Applicant when necessary.
  • Assess tenancy applications and make decisions in line with our patron's criteria.
  • To achieve all targets for the role as described in your performance Spreadsheet.
  • To report any problems encountered to a Senior Referencing Executive, Senior Support Associate or Team leader.
  • To be aware of the department targets and work as part of a team to ensure you strive to influence this in a positive way.
  • To support all Referencing customers through every step of the process by providing efficient and professional customer service which is focused on getting it right first time.
  • To highlight potentially fraudulent applications through the relevant channels to ensure that any risk to our benefactor or its customers is reduced or mitigated completely.
  • To support our benefactor Insurance department by submitting any leads gained from tenants and or private landlords to support the benefactor targets for Landlord Insurance policies.
  • Accurate use of Spreadsheet to ensure workload is managed and any problems reported to Senior support Associate or Team leader.
  • Contribution to overall efficient running of PIB
  • Open communication and liaison with all other departments within PIB
  • Constant communication on file progress between you and the relevant Executive.
  • Continual professional development (self-driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise.
  • Identify, report and resolve: - Breaches / complaints / E&O and to Respond positively to QA.
  • Other duties as and when required.
  • Supporting team to meet the work deadline.

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