Support Associate

2 weeks ago


IN Vadodara A Building PIB Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Ensure 100% compliance with PIB Group, FCA and GDPR regulations.
  • Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day.
  • Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact.
  • Manage and process tenant referencing activities on behalf of the business, as applicable to PIBBO's scope.
  • Coordinate with the Senior team members and UK based teams for query resolution, approvals, and escalations.
  • Maintain accurate and up-to-date claim records in internal systems.
  • Meet all agreed KPIs for the role.
  • Report problems promptly to avoid customer impact, escalating issues to senior team members as necessary.
  • Contribute positively to departmental KPIs by working collaboratively within the team.
  • Identify and report potentially fraudulent applications through appropriate channels to mitigate risks to customers.
  • Use systems and applications accurately to manage workloads and report issues effectively.
  • Maintain open communication and liaise with other departments within PIB Back Office.
  • Provide regular updates to relevant Executives.
  • Pursue continued professional development and expand product knowledge and technical expertise.
  • Identify, report, and resolve potential breaches, complaints, errors, or omissions through appropriate channels.
  • Respond constructively to Quality Assurance feedback and reviews.
  • Perform other duties as required.

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