Client KYC Specialist

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities:

• Quality Governance on Global/Regional specific client KYC operational desks

• Act as a first point of contact for client issues relating to KYC matters.

• As part of the New Business Client KYC process, the candidate will be expected to provide regular status updates to new clients and internal stakeholders.

• Weekly Client KYC calls to held with stakeholders and project / remediation plans should be maintained to track the progress and its completion.

• Manage the internal review process across different products and services within the fund administration, depository and other product lines.

• Provide day to day client KYC onboarding advice across all Apex Group business lines to the best meet their business needs and maintaining good working relationships through active communication, facilitation and teamwork.

• Support the wider onboarding team where required.

• Provide technical guidance to the team in their assigned job duties

• Ensure quality and timely delivery of work, escalate to KYC Head where appropriate

• Effective utilization of FT's (full time employees), publish the MIS on user productivity and Quality to the management

• Ensure the teams are kept up to date with changes to the Company Applications.

• Preparation of MIS/KPI regarding Client deliverables.

• Preparation of specific MIS/KPI upon management request.

• Analysis of MIS/KPI and provide comments/conclusion.

• Send out MIS/KPI for review and follow up for comments

• Participate as end user in KYC Tool Development projects

• Make recommendations and ensure incorporation of process improvements

• Ensure reporting deliverables are produced and reviewed to a high standard and delivered in a timely manner.

• Weekly/Monthly Connects with regional Compliance to ensure the CDD guidance's are maintained and followed UpToDate

• Train the team on subject matter and run the assigned function/region smoothly
• Any other tasks may be assigned by the Head of Client KYC Operations.

Qualifications and skills required

• An individual with a bachelor/master's degree qualification or equivalent.

• A minimum of 10-15 years of Client KYC experience within the investment fund industry or equivalent

• A good knowledge of the funds industry, experience of different fund structures, domiciles and regulatory requirements '

• Excellent communication, interpersonal and problem-solving skills

• Excellent time management and planning skills to deliver against agreed deadlines and objectives.

• Knowledge of Global/regional specific Due Diligence, Compliance and Financial Structures

• High attention to detail, accuracy, analytical, technical, organizational, and problem-solving skills.

• Proactive and have the knowledge and skills to use own initiative in handling clients queries and escalate to management when required.

• Ability to run and deliver on multiple projects and assignments.

• High level of Client KYC technical skills is a must

• Adaptable and flexible to changes

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business

• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly To be successful in these roles, it is envisaged that you are a motivated and self-driven individual eager to contribute and grow with the organization.

Knowledge of financial products and environments along with prior fund experience will ensure your success. Critical to your ability to perform these roles will be your customer focus, attention to detail and team focus. We offer a modern and progressive work environment.

You can expect to be challenged and offered a path towards future career growth.

Additional Information: We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made based on the skills, qualifications, and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR)) please visit

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.