Customer Care Manager

2 weeks ago

Surat, Gujarat, India Rhea Healthcare Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge and thereby enable the optimum utilization of infrastructure facilitates

  1. Interface with ward nursing staff to coordinate patients admission and hassle-free transfer to the wards

  2. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the patient leaves the center to ensure smooth experience to patients

  3. Oversee periodic updation of the bill amounts to patients' attendants as per request and ensure collection of the bill amount in a timely manner.

  4. Oversee the front office executives in liaising with insurance companies for approval of payments and for collection of receivables.

  5. Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely payouts to respective surgeons, anaesthetists etc.

  6. Address any of the queries or grievances related the patients' bills

  7. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at the time of discharge

  8. Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department round the clock

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